Apostrophe Health

Apostrophe is a common sense healthcare savings platform that delivers better healthcare benefits at lower costs to self-insured employers.

Apostrophe is building the health plan that can fix America.

The largest most creative self-insured employers have determined how to cut 40% from their healthcare costs. Our SaaS platform makes their best practices plug-and-play for the other 80% of US employers who self-insure their health benefits. In an industry defined by complexity, opacity and indifference – Apostrophe is delivering simplicity, transparency and love.

We seek fresh ideas, new points of view, a diversity of experiences, and a dedication to delight that will help us better meet the needs of the many people and businesses that rely on us every single day.

We are a Techstars Boulder 2017 company and certified B Corporation. Blue Cross Blue Shield Kansas, Royal Street Capital, and Ulu Ventures are helping us build a fast-growing sustainable business based around our core values.

Support people in getting access to the health care services they need – at the highest quality place and for a price they can afford.

When was the last time you called your health plan and got a satisfying answer to your question? Apostrophe has an open position for compassionate individuals who are willing to focus and commit to making health insurance easy and approachable for our members. This is a job that is about creating a customer experience that people love and want to interact with. You’ll respond to member and provider emails, texts, and calls about any and all topics. You’ll help members find a high-quality doctor, or give them information on their benefit plan You will assist members with questions on their provider bills and offer payment plans You may need to call doctors’ offices to get a member into their appointment Previous experience with claims or billing is a plus After listening to the member’s needs and what a successful outcome will look like, you will take notes so that other peers on the team can then do research to find the best results. You’ll actively establish relationships with members and providers to support smart use of healthcare resources and alert them of ways that Apostrophe can help. You’ll recommend and try new ways to inspire customer delight. You will be part of a busy start up team and will jump in and help make the office tick by printing ID cards, onboarding packets, whatever it takes. We want you to grow with us. You could get in at the beginning and be a part of a concierge service experience for members across the country.

Is this role right for you?

We are an early-stage technology company that believes healthcare is broken and needs to be fixed. If you believe that it is possible to get good healthcare for a reasonable cost, join us. If you agree that no care is sometimes better than the wrong care, join us. If you know that people can and do make good healthcare decisions with full access to information, you should apply for this position. As a Care Concierge at Apostrophe, you will be part of the change you want to see. We are seeking a high-energy individual who can get going quickly. That’s great if you have a health care background. We strive to be a jargon-free company, so you should expunge all acronyms and meaningless insurance terms from your vocabulary. You will handle multiple projects simultaneously. There will often be no rule book for how to handle any one issue. You may have to pave the path for the next person and document it so that we can learn and improve. You will want to have strong verbal and written skills to effectively collaborate with other team members and resolve issues. A lot of member communication is done by email and text. Here are things we value (apostrophehealth.com/values).

Do they describe you?

We collaborate often, and want you to be part of these brainstorms We talk practically about methodologies critical to long term success We think and work creatively — we love new ideas! As an early team member, you will help develop a culture of diversity, inclusion and excellence. You are interested in learning what is involved in going from concept to scale

This role:

M-F 8am- 4pm (customer hours are 6am-6pm and on call on weekends) The position is in the Denver office at least 3 days per week, 2 days we work from home.

Type of Role:

This role is full-time, entry level, with an initial salary depending on experience. We have an open time off policy, as we promote work life balance. If you are full-time it comes with an early-stage options package. Medical, dental, vision and 401K are also available. Company contribution to these benefits and other opportunities will come as we grow.   Apostrophe is a Denver tech company but many of our clients are in the rust belt and the southeast, in both mid-sized cities and rural areas, and representing traditional industries and public sector. We will spend extra effort to seek out people familiar with these areas and backgrounds. Our home base is located in the RiNo area of Denver. There is ample free parking and we are just a couple blocks from the new 38th and Blake Light Rail stop. Apostrophe does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing a versatile and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients,

Denver

No Deadline Provided

No info provided