Give Your Hospitality Skills a New Home. At InvitedHome.
Who doesn’t love a vacation? At InvitedHome, we take it one step further. Because we love vacation...homes. In fact, we believe finding the right one to share with your family and friends is essential to the soul. And a rewarding, fulfilling career should be no different. If you have a genuine hospitality mindset, an obsession with outstanding customer service, a bright spirit, and are looking for an exciting opportunity to join a company that’s passionate about creating extraordinary experiences – welcome home.
Who We Are
InvitedHome is the next great hospitality brand, combining the service and consistency of fine hotels with beautiful private homes in amazing destinations. We believe vacations are essential to the soul. We believe every person deserves to be treated like a human being. We believe in always staying ahead of our competition. We believe a team of people who share those values can become the undisputed leader in vacation rentals. We believe this team can put the joy back into home ownership and create priceless memories for anyone, anytime, anywhere.
Who You Are
You’re inspired. You’re organized. You’re personable – especially on the phone – and you’ll always go that extra mile to make sure the job gets done right and the customer is happy - even on the weekends and during the holidays. You have an uncanny ability to uncover a customer’s needs by asking the right questions and truly listening to the answers. Your colleagues are amazed at your attention to detail and the thoroughness with which you follow up and follow through on your commitments. You’re genuine in your approach and you can diffuse a difficult situation with the reassurance that you’ve got everything handled. For this reason, people trust you. That’s what makes you an amazing ally while guests are looking for the right home and when things don’t go to plan for their stay. If you’ve got all that covered, our hands-on training program will give you everything else you need to succeed.
How You Can Help
InvitedHome’s Guest Experience Specialists delight our guests through great communication and clear expectation setting. We believe that’s the only way. Whether you’re guiding our guests to find the perfect home, reaching out prior to their trip to make restaurant recommendations, or helping them understand how to operate the living room television, members of the Guest Experience team play a pivotal role in delighting our guests with consistent, reliable, personalized service. We are essential in driving revenue, improving operations, and creating lasting memories!
How Else? Here are just a few ways:
- Use your intuitive skills to discover our guests’ needs to find the perfect home for their group.
- Provide an exceptional guest experience while working in conjunction with our local destinations’ hospitality services teams.
- Add your positive energy to our group and contribute to a fun, team-oriented environment.
- Understand your personal and team goals and relentlessly pursue them.
- Unleash your keen eye for detail to set expectations, help guests plan the details of their trips, including what to do, where to eat, and more.
- Field guests’ requests during their stays, provide solutions, and dispatch our local teams to respond when necessary.
- Diffuse situations where something has gone awry, and reassure our guests (and your manager) that we’ve got the solution handled.
- Collect feedback from guests after their vacations so we can learn from our mistakes and celebrate our successes.
- Stay on top of what’s happening with guests in multiple destinations so we can keep surprises to a minimum and get out ahead of glitches.
- Pulling up your bootstraps when things don’t go according to plan, and using your creativity to overcome any roadblock.
- Feed your voracious appetite to learn account management, data tracking, the financial implications of our business, operations, and add a fresh perspective to our SOPs.
- Share the responsibility of supporting our guests when they need it most - which means you have availability on nights, weekends, and holidays.
How We Can Help You
Allow us to be upfront: InvitedHome is a small team of dedicated and passionate hospitality experts. As such, everyone wears many hats and there’s no such thing as "that’s not my job" around here. Everyone pitches in to get the job done and done well, whatever it takes, and we like it this way! If you thrive in that type of environment, we invite you to discover the joy of a career with InvitedHome. Perks include:
- Competitive pay
- Generous vacation policy (“vacations are essential to the soul” applies to you, too)
- Medical, vision, dental, life, and accident insurance
- 401(k) retirement plan
- Enjoy discounted stays at any of our properties in our ever-growing portfolio
Please let them know you heard about it from Venture Connect