We’re a venture-funded, Boulder-based startup that’s reinventing the lawn and garden space through a lens of ecommerce and technology. Our data-driven service and products will help 90 million Americans turn their yards into verdant and sustainable ecosystems - without all the toxic stuff. (Think Dollar Shave Club, but instead of beards, we’re helping families take care of their lawns using technology.)
We are super fortunate to have top-tier investors and advisors and now we are looking for the right people to join our core team. Together, we’re going to disrupt an industry by building cutting-edge products that help people and the environment.
Job Description
We are looking for a Customer Experience Specialist who will be responsible for customer prospecting, onboarding, success, and retention. It will entail everything from helping to create customers’ initial custom lawn plans, to answering lawn care and order-related questions from all forms of communication, to eventually overseeing domestic and offshore support teams.
Prior knowledge or experience in lawns and gardens not required. We're excited and proud of our new approach to this industry, and thus are looking for talent from a wide range of backgrounds to bring fresh, new perspectives!
This person will champion our brand and its values with both existing and potential customers, as well as other external partners. As Sunday is a fast-paced startup, this is an opportunity to join at the ground level, make immediate impacts, work directly with founders, and continually grow with the company as it scales.
Some of the general responsibilities of the Customer Experience Specialist include but aren’t limited to:
- Conduct customer intake and setup processes relating to personalized lawn care plans
- Answer questions pertaining to care plans, services, products, and other offerings
- Handle customer communication as it relates to order fulfillment timing, quantities, order, compliance, returns, credits etc.
- Process customer orders, phone calls, emails and social media inquiries within 24 hours; staff phones and online chat during agreed upon hours
- Creatively accommodate seasonality of order volume and customer calls
- Communicate customer requirements and priorities to operations and logistics as needed
- Partner closely with other internal leaders and teams to ensure our customers’ needs are represented and prioritized
Desired Background
- Experience relevant in customer service, success, engagement, etc.
- Exceptional written and verbal communication skills, both externally and internally
- Strong experience and comfort with social media channels
- Track record of excellent execution with strong attention to detail
Other Skills and Qualifications
- Customer-centric mindset with willingness to continually listen and learn
- Strong interpersonal skills including flexibility, positivity, and relatability
- Understands time sensitivity for issue escalation
- Thrives under pressure; experience working in fast-paced startup preferred
- Mastery of multi-tasking, prioritization, and meeting deadlines
- Must be resolution oriented
- Understands and fosters an environment of teamwork and collaboration
- Results-driven with a positive attitude
- Roll up the sleeves, can-do spirit! You look forward to being part of a small, scrappy team and are willing to pitch in with whatever needs to get done
Lastly, startup jobs aren't for everyone. They can be demanding, frantic, unstructured, and unpredictable. If you're still interested, tell us why!
Please let them know you heard about it from Venture Connect