Client Services Coordinator: 5.12 Solutions Consulting Group

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Job Title

Client Services Coordinator

Company Name

5.12 Solutions Consulting Group

Company Website

http://www.512solutions.com

Industry

Consultancies, Agencies, Service Providers

Company Overview

Executive Coaching, Leadership Development and Team Building - supporting leaders and teams in Boulder, Denver & Beyond!

Company Description

5.12 (five-twelve) Solutions Consulting Group exists to support organizations and individuals looking to make major and lasting shifts. Our proven People-First Leadership training methodology and innovative Coachmetrix technology, allows us to deliver unequivocal results, ROI and a hassle-free, streamline experience for busy, tech-savvy clients.

5.12 Solutions facilitates leadership development, executive coaching, team development and management training with teams and individuals to improve communication, collaboration and productivity.

Our longer-term leadership development engagements, team-building workshops, and one-on-one executive coaching programs are all designed to dramatically improve the contribution that teams and leaders make to the organization.

The 5.12 Solutions team is comprised of executive coaches, team facilitators and leadership development trainers who are experts on leadership transformations, team dynamics and management training across organizations and throughout careers. For every engagement, a custom team is deployed that knows how to support clients on their journey to leadership and team excellence.

Full Job Description

If you have project administrative experience and are a creative problem-solver, you may be a fit for this role. There will be opportunity for growth, although this role is not a stepping stone to being a life coach or executive coach. We are looking for a tried-and-true Client Services Coordinator who is passionate about supporting team members and clients and understands the real value that administration plays in an organization’s growth. The ideal candidate will be a detail-oriented person who can juggle multiple tasks across many client engagements. This talented team member will also be comfortable with moving quickly, handling last minute requests and working both independently and on a small team. Successful project management and an administrative track record is required.

As a Client Services Coordinator you’ll apply your energy and resourcefulness to ultimately ensure a seamless, consistent, and extraordinary client experience. You’ll coordinate the project management and administrative aspects of coaching and training engagements across multiple clients and team members - from scheduling coaching/training sessions, to coordinating client meetings across busy schedules, and administering personality profiles. You’ll have to be a problem-solver, focused on process improvement while savvy with learning new technologies. The Client Services Coordinator reports to the Founder/President and works primarily remotely and occasionally in Boulder, Colorado.

You may be a good fit for 5.12 solutions if you are:

Dedicated and have ownership of role and responsibilities
Methodical in approach, paying attention to details, and action oriented
Excellent in written and verbal communication
Energized working with corporate clients, business-oriented, professionals
Comfortable working independently
Humble enough to receive coaching and to consider what changes might be needed
Courageous enough to offer coaching to others
Demonstrate a positive outlook and assumes positive intent of others
Take risks and learns from mistakes

Qualified candidates will have the following experience:

Extensive administrative and project management experience
3-5 years office work experience
Home office set-up
Demonstrable Microsoft Office and/or Google Apps for Business skills
Embrace and easily learns new technologies

Responsibilities in this role include:

Administrative

- Complex calendar management

- Schedule coaching sessions and training workshops

- Schedule client meetings

- Mail documents, books, and other items to clients

- Summarize notes and workshop evaluations after a meeting or client offsite

- Respond to new client inquiries in a timely manner

Project Administration

- Track tasks, issues and updates within online Basecamp project management system

- Meet with client engagement team during key meetings

- Update project plan as necessary

Training/Coaching Coordination

- Build relationships with 5.12 Solutions team of trainers, coaches, and facilitators

- Schedule and onboard trainers and facilitators for client engagements

- Assist with development of client materials (participant workbooks, monthly measurement PowerPoint decks, etc.)

- Provide occasional onsite assistance during workshops and speaking engagements

Profile and elearning Administration

- Administer DiSC access codes for client engagements

- Administer 360 degree profiles using DiSC, The Leadership Circle, and other online tools

- Process requests for elearning courses and purchases of facilitator kits

- Utilize Coachmetrix, our proprietary technology, to track client action plans and feedback

Location

Boulder, CO (often work Remote)

Job Function

Account Coordinator/Manager

Admin Assistant, Office Manager

Customer Service/Experience/Success

Project Management

Job Level

Part-Time

Application Deadline

No Deadline Provided

Circle City

Denver-Boulder Metro Area

Compensation & Benefits

No info provided

How to Apply

Apply Now

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