Golden Software is a leading provider of scientific graphics software, specializing in the development of software that transforms both simple and complex data into understandable visual tools such as maps, graphs, and models.  Golden Software products are used in mining, oil and gas, engineering, medicine, applied science and university settings. The company celebrated its 36th anniversary in 2019 with more than 250,000 software licenses sold, in nearly 190 countries and territories, on all seven continents.  Golden Software products are used by more than 10,000 companies and universities worldwide.

What are we looking for?

Golden Software is seeking a full-time customer support specialist / sales operations professional to join our customer support team. We are looking for a friendly, helpful, and motivated individual who truly cares about what is best for the customer.

What we offer:

• Challenging, rewarding work of all types – Your primary responsibility is responding to customer inquiries via phone and email and processing orders, but you will wear many different hats as a Golden Software employee.
• An excellent work environment – We are a friendly group of dedicated individuals who are willing to help one another out.
• Stability – Golden Software has been in business for more than 35 years. Most of our team has worked here for over 10 years.

What we do:

We develop, sell, and support scientific visualization software. We are very proud of our products and invite you to download the trials and see for yourself.

What you’ll do:

You will support all sales-related customer inquiries. You will be responsible for providing phone and email support to customers who come from a wide variety of industries, cultures and backgrounds. In addition to solving the customer inquiries, you will create estimates, process orders and payments, resolve past due invoices, answer and screen incoming calls, and greet visitors.

In addition to customer support, you will also play a direct role in the future development of Golden Software. A critical piece of customer support is using customer feedback to improve our internal and external processes.

As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers. No two days are alike here at Golden Software.

What we expect from our sales support specialists:

• Desire to help others
• Quick and efficient problem solving skills
• Excellent research abilities
• Self-motivation
• Continuous improvement of self and company
• Ability to learn how to troubleshoot and analyze order and payment processes, including credit card merchant services

Skills and requirements:

• Excellent verbal and written communication skills
• Experience with Windows
• Experience with Microsoft Office tools

Optional, but great to have:

• BS or BA degree
• Experience with NetSuite, Zendesk, Jira, or Confluence
• Experience in geoscience industries

Golden Software is a leading provider of scientific graphics software. Our products are in use in 190 countries, and our customers include researchers in mining, engineering, and medicine, as well as thousands of applied scientists and engineers.