Pact is hiring an online Customer Service Representative (CSR). This position is responsible for empathetically caring for our customers needs in both spoken and written word. The CSR will offer day-to-day support by way of phone calls, email cases, and live chats in all matters pertaining to Pact products, policies, and procedures. The CSR has experience working in online customer service and is able to easily use related concepts, practices and procedures within the eCommerce service field. Primary job functions require exercising independent judgment and facilitating a seamless and amazing experience for Pact customers. The ideal candidate should be a fast learner, responsible, organized, well-spoken, and self-motivated.