Hello, we're E Source

We help utilities solve problems, make business decisions that serve their customers well, and give them the competitive advantage they need to succeed. We work with thousands of utility employees and leaders across the US and Canada, arming them with the knowledge and guidance they need to adapt to ever-changing business and market conditions.

E Source is looking for an Analyst to provide high-quality, relevant research to utility customer experience (CX) professionals.

E Source, located in Boulder, Colorado, provides independent research, information, advisory, and consulting services to utilities and other key players in the energy marketplace. Our mission is to increase the effectiveness of our customers’ operations, programs, and customer relationships. We’re looking for a senior analyst to join our customer experience team.

As an analyst, you’ll research CX topics, write reports, and provide actionable responses to on-demand research requests from E Source’s more than 100 utility members across the US and Canada. These organizations depend on us for unbiased research on CX strategies and tactics. E Source serves as a high-value filter of the torrent of information utility CX professionals face. You’ll provide concise, customized insights and help our clients sort through the hype.

Analysts conduct research via primary and secondary sources, including phone interviews, internet searches, internal and third-party data tools, and in-depth reading. You’ll then analyze that information and use it to write reports, answer members’ questions, and create presentations for conference calls, webinars, and in-person conferences and meetings.

Responsibilities

• Answer research requests from members while managing three to five additional research projects
• Think critically to determine best practices and lessons learned from numerous types of CX efforts
• Translate CX jargon and technical information into content that’s easy for the E Source audience to understand
• Integrate your knowledge of CX and the energy industry into research requests, reports, presentations, and conversations with members
• Confidently present research findings via live webinars and in-person meetings
• Conduct business intelligence activities for E Source CX products
• Coordinate and co-lead in-person events
• Support the CX practice lead or department head with special projects throughout the year

Qualifications

• A bachelor’s degree in journalism, marketing, communications, public policy, energy, political science, or related field; graduate degree is a plus
• 3 to 5 years of relevant industry or professional experience, preferred
• An understanding of utility practices, preferred
• Demonstrated virtual and in-person presentation skills
• Excellent planning, organizational, analysis, problem-solving, and time-management skills
• A basic understanding of market research techniques, including data collection and analysis
• An understanding of CX organizations, strategies, and tactics, preferred
• Experience as a CX practitioner, preferred

E Source is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.