Fall River, an Alera Group Company, is seeking a Client Service Specialist to join their Employee Benefits team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization! Fall River is a fast-paced employee benefits brokerage in the Lower Highlands near Downtown Denver, with the mission of being the most innovative and proactive broker in this market. 

What we’ll expect from you and the wide variety of things you'll be doing:

• Harnessing your organizational skills and diligence to manage multiple priorities received from teammates and clients
• Sharing your passion for excellent customer service, solution-oriented thinking, and outstanding active listening, written, and verbal communication skills while you research and resolve their claims/insurance issues
• Using your technical aptitude and attention to detail while you work in our online enrollment technology, which enables clients to have a paperless experience
• Assisting in preparation for benefits open enrollment and other employee education meetings (Powerpoint presentations, Benefit Guides, etc.), to ensure the Client Managers crush it at clients’ enrollment meetings
• Collaborating with the rest of the Fall River team and contributing your ideas on best practices, your deep knowledge of insurance carrier plans and rules, and how to ensure an amazing experience for our clients

What you can expect from us:

• Ability to work with a team of caring professionals who truly value teamwork and each other
• Ability to work in our Denver Highlands office (once safety measures allow), which has free street parking and is in a vibrant location within an easy walk of restaurants and coffee shops
• Phenomenal working environment, including daily jeans casual (except when meeting with clients)
• A commitment to professional development and participation in industry training
• Philanthropy/volunteer efforts where you can help pick the causes
• Excellent benefits including: 100% employer-paid medical, dental, vision, short- and long-term disability and life insurance; 401K; PTO, and a strong quarterly bonus program

• Authorization to work in the US
• Bachelor’s degree or equivalent experience
• Minimum two years’ experience in a similar role (administrative, junior account management, customer service, etc.) that required great attention to detail
• Proficiency in Microsoft Office applications preferred
• Ability to work well under deadlines, prioritize, and proactively communicate / manage expectations along the way
• Experience in health insurance, financial, or similar industry preferred, but not required

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Fall River Employee Benefits, an Alera Group company, is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.