Firefly Partners is a women-owned, women-led digital marketing agency. We put our technology expertise to work for progressive nonprofits who are tackling today’s biggest social challenges. Creating a more just and equitable world takes persistence. As you bang the drum for change, progress, and equality, our team is here to help.

Firefly Partners is seeking a full-time Business Operations Manager to join our team of talented digital marketing experts, web developers, and designers in making the world a better place.

Firefly Partners, a marketing agency partnering with progressive nonprofits to meet their digital goals, is looking for a creative problem-solver to support a team spread across the United States. The ideal candidate will be able to work in our Boulder office, have experience collaborating with team members spread across multiple locations, and embrace the variety that comes with keeping a small agency running.

Firefly is a team of quick learners and master problem-solvers. We are curious and consistently demonstrate a perfect balance of positivity and realism in our work. We deliver high-quality work and are committed to doing the right thing (even if it’s hard, scary, or not as profitable). We expect everyone who joins the team to have these same skills and values. You can learn more about us and Firefly's work on our website.

As the Business Operations Manager, your responsibilities will include, but are not limited to:

Financial Management

• Work closely with Firefly’s bookkeeper to maintain accurate financial records
  In partnership with Firefly leadership, develop and maintain budgets, financial forecasts, and growth scenarios
• Oversee the invoicing process, identifying and implementing efficiencies over time
• Manage the tax planning and preparation process in coordination with Firefly’s accountant and President

Human Resources

• Fairly and consistently administer HR policies and procedures across the company
  Maintain a strong relationship with Firefly’s HR consultant and act as the primary point of contact for all HR-related issues
• Maintain accurate employment records and personnel files in Firefly’s HRIS
• Facilitate the selection and open enrollment period of benefits
• Coordinate and provide guidance on the performance review process
• Manage the hiring process for all open positions including promoting positions, scheduling, tracking the status of candidates, and preparing offers
• Manage the onboarding and offboarding of team members, including complying with federal, state, and local rules and regulations.

IT / Infrastructure

• Maintain Firefly’s hardware, software, and subscription accounts
• Act as primary point of contact for resolving technology issues independently or with the help of vendors
• Establish and execute appropriate database backups and data security processes
• Administer Firefly’s written information security policy
• Maintain relationships with technology vendors
• Identify ways in which technology can make Firefly more effective and efficient

Administration & Reporting

• Provide support to the sales team, including maintaining contact records, drafting agreements, and setting up projects for initiation
• Manage the contracting process with clients, vendors, and independent contractors
• Maintain accurate state and employment accounts for all Firefly locations
• Prepare correspondence, process forms, approve invoices, and process expense for reimbursement
• Prepare financial, HR, sales, and other reports for Firefly leadership
• As needed, manage logistics (e.g., travel, lodging, food) for events, client meetings, and staff retreats

What You’ll Bring:

• At least four years of professional work experience, specifically agency operations
• At least two years of professional experience in human resources
• Command of Microsoft Office suite
• Working knowledge of QuickBooks
• CRM Experience (e.g., Salesforce, Hubspot)
• Superior organizational skills and attention to detail
• Ability to manage multiple priorities and work to deadlines
• Excellent verbal and written communication skills
• High level of interpersonal maturity, professionalism, and discretion

What We Offer:

The salary range for this position is in the $50s, depending on experience. Firefly offers a competitive benefits package including:

• Paid time off including 3 weeks of vacation and 2 weeks of sick time annually (pro-rated based on start date)
• PPO and HSA healthcare plans with dental and vision options
• Generous company contribution to healthcare premiums
• Employer-paid long-term disability, short-term disability, and life insurance policies
• Ability to participate in company 401(k) plan
• 10 company holidays annually
• Continuing education and training opportunities

Firefly Partners is an equal opportunity employer. We value diversity in all its forms and aim to create an inclusive culture. Firefly encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, disability, veteran status, or other status protected by law.

We contact candidates about open positions via an HR software tool (BambooHR). Please whitelist [email protected] to keep us out of your spam!