ABOUT THE PRO’S CLOSET

Are you passionate about cycling and making a difference in the world? So are we.

The Pro’s Closet (TPC) was founded on an obsession with cycling and sustainability. We believe we can make the world a better place by getting more people on bikes, and by repurposing the abundance of high-quality bikes and parts that are already out there. Clearly, a lot of people think like we do because we are experiencing phenomenal growth, and are on the lookout for highly talented, like-minded people who want to take part in our mission: to change the way people buy and sell bikes. 

WHAT SETS TPC APART

We are committed to building a great company that provides unparalleled customer service. We believe this starts with great people and a great company culture. Each individual has a key role to play in TPC’s success, but we all work as one team dedicated to constant improvement and efficiency. We welcome making mistakes, learning from them, and not making them again. We are driven by internal innovation and accuracy, and “lean” is a guiding principle.

Our structure allows you to take responsibility and shape the company for the better and be recognized for it. From top to bottom, we adhere to core beliefs in transparency and openness. We love to work and play hard, and reap the benefits with high industry wages, company shares, health benefits for employees and spouses, and time to ride our bikes. And there’s much more than that! Come and find out.

If this all sounds good to you, then we want to hear from you!

As a Customer Experience Representative, you bring the personal and engaging customer service of a local bike shop to the online buying experience for our customers. You work closely with consumers, clients and other TPC departments to create an exceptional customer experience, maintaining a positive and helpful attitude. As part of a small, dynamic team, your flexibility and willingness to help play a key part in TPC’s mission to disrupt the bike industry.

AREAS OF RESPONSIBILITY

• Managing the Help Desk, including email, phone and chat
• Managing overall communication with local customers, which may include purchasing, returns and shop tours
• Investigating customer/client issue, identifying and implementing solutions
• Identifying areas for improvement based on customer feedback
• Working with internal team on customer experience initiatives
• Demonstrating proficiency with our computer systems and software
• Schedule may include weekend hours

WHAT SETS YOU APART

You have outstanding communication skills and great judgement. You have ideally worked in customer service or retail, providing outstanding service with high standards and outstanding organizational skills. You have strong initiative and are willing to jump right in and make things happen. You are excited to work in a fast-paced environment with a growing company.  A passion for the outdoors is a must, as is strong bike knowledge.