Pact is seeking an experienced Customer Service Manager to lead our growing team of Customer Support Representatives. This is an exciting opportunity to take on a leadership role within a high-growth, values-oriented business. We are looking for an independent, and self-motivated candidate who will thrive in a start-up environment that is continually evolving. The Customer Service Manager will supervise a team of support representatives as they interact with our customers via our website, email, live chat, and telephones. The ideal candidate will possess a strong service background in a fast-paced, customer-facing environment. This is a leadership role, but hands-on willingness to interact with our customers is a MUST.