Golden Software is a leading provider of scientific graphics software, specializing in the development of software that transforms both simple and complex data into understandable visual tools such as maps, graphs, and models.  Golden Software products are used in mining, oil and gas, engineering, medicine, applied science and university settings. The company celebrated its 36th anniversary in 2019 with more than 250,000 software licenses sold, in nearly 190 countries and territories, on all seven continents.  Golden Software products are used by more than 10,000 companies and universities worldwide.

What are we looking for?

Golden Software is seeking a full-time office manager and order processing professional to join our customer support team. We are looking for a friendly, self-starting, and motivated individual who truly cares about helping both our customers and team members. This individual will work Monday through Friday, 8am to 5pm from our office in downtown Golden, CO.

What we offer:

• Challenging, rewarding work of all types – Your primary responsibility is managing the office, supporting customers, and processing orders, but you have the flexibility to develop your role into one that best fits your skills and interests.
• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work. 
• Stability – Golden Software has been in business for more than 35 years.

Who we are:

We develop, sell, and support scientific visualization software. Our products are used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government. We have one of the best reputations in the industry for superior customer support. While our products are sold across the globe, we are a small company and each team member takes on multiple roles to keep the company moving forward. 

What you’ll do:

You will be responsible for the ongoing management of our Golden, CO office operations and for providing top-notch customer support. 

Duties and responsibilities

• Provide phone and email support to customers
• Create and process estimates, orders and payments, and invoices
• Resolve past due invoices
• Answer and screen incoming calls
• Develop, implement, and oversee office policies and procedures
• Develop, implement and oversee effective and efficient office workflows
• Communicate customer feedback to stakeholders to improve our internal and external policies and procedures
• Implement and manage inventory control system for office supplies
• Coordinate all office activities
• Oversee the maintenance of facilities
• Plan and manage office services such as cleaning, catering, waste disposal, and parking
• Provide support for the Golden Software team including executives, product managers, and developers
• On board and train new hires
• Greet visitors

As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers.  

What we expect from our sales support specialists:

• Strong desire to help others
• Exceptionally organized
• Meticulous attention to detail
• Outstanding written and verbal communication skills
• Thorough and efficient problem solving skills
• Great time management skills
• Curious self-starter

Skills and requirements:

• Previous office management experience
• Experience using ERP or CRM tools
• Experience with order processing
• Experience with customer support
• Experience with Windows and Microsoft Office tools

Optional, but great to have:

• BS or BA degree
• Experience with NetSuite, Zendesk, Jira, or Confluence
• Experience in geoscience industries