Golden Software is a leading provider of scientific graphics software, specializing in the development of software that transforms both simple and complex data into understandable visual tools such as maps, graphs, and models.  Golden Software products are used in mining, oil and gas, engineering, medicine, applied science and university settings. The company celebrated its 36th anniversary in 2019 with more than 250,000 software licenses sold, in nearly 190 countries and territories, on all seven continents.  Golden Software products are used by more than 10,000 companies and universities worldwide.

What are we looking for?

Golden Software is seeking a full-time customer support engineer to join our customer support team. We are looking for a friendly, motivated, passionate individual who truly cares about helping both our customers and the team.  This individual with work Monday through Friday in our office in downtown Golden, CO.

What we offer:

• Challenging, rewarding work of all types – Your primary responsibilities are answering customer questions about our products and processing customer orders, but you have the flexibility to develop your role into one that best fits your skills and interests.
• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work.
• Stability – Golden Software has been in business for more than 35 years.

Who we are:

We develop, sell, and support scientific visualization software. Our products are used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government. We have one of the best reputations in the industry for superior customer support. While our products are sold across the globe, we are a small company and each team member takes on multiple roles to keep the company moving forward.

What you’ll do:

You will be responsible for providing sales support and customer support for all six Golden Software products.

Duties and responsibilities

• Provide phone, email, and LiveChat support to customers
• Teach customers how to efficiently and effectively use our software
• Create and process estimates, orders, payments, and invoices
• Resolve past due invoices
• Communicate customer feedback to product development teams
• Participate in software testing and provide feedback to developers
• Utilize and review internal procedures to ensure accuracy and efficiency
• Communicate the benefits of Golden Software products to leads and existing customers.
• On-board and train new hires

As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers. 

What we expect from our customer support team members:

• Strong desire to help others
• Thorough and efficient problem solving skills
• Strong verbal and written communication skills
• Excellent research abilities
• Curious self-starter
• Meticulous attention to detail
• Continuous improvement of self and company

Skills and requirements:

• BS or BA degree in a scientific discipline
• Experience with Windows and Microsoft Office tools
• Experience with customer support

Optional, but great to have:

• Experience with any Golden Software products
• Familiarity with programming/scripting
• Experience with NetSuite, Zendesk, Jira, or Confluence
• Experience with order processing
• Experience using ERP or CRM tools
• Experience with other GIS or Geology software

Benefits

• 401K Retirement Plan
• Health Insurance through Kaiser Permanente
• Paid vacations and time off

   Additional Perks

• Cross functional training encouraged
• Casual environment with an open door policy
• Company outings
• Stocked kitchen
• Ice cream on your birthday