Fewer, better is the philosophy behind everything we do. We create timeless collections for the modern woman through meticulous design, carefully selected fabrics and simple functionality. Our thoughtful collection of luxury-made essentials is designed to withstand time and trends, enabling modern women to live life intentionally. Each piece is made with integrity and kindness from the highest-quality materials, and created by skilled craftsmen throughout Europe, South America, China, and the United States.

Cuyana is looking for a Customer Experience (Service) Associate based out of our Distribution Center in West Oakland. 

Do you love helping others and see the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet and team oriented? Then you may have the ideal skills to be part of our CEx team!

Competitive benefits package, including generous employee discount. 

RESPONSIBILITIES:

• Quickly and thoroughly respond and solve customer inquiries via email, phone, and chat
• Communicate with customers in a friendly, professional, and efficient manner
• Cuyana customers deserve the best- team members will do what it takes, with reason, to provide amazing service
• Help customers with orders, returns, and exchanges
• Show a positive attitude in all communications
• Build out and fine-tune customer experience processes
• Develop new customer experience programs to set Cuyana’s customer experience apart

REQUIREMENTS: 

• 1- 3+ years of customer service experience
• Bachelor’s degree preferred or equivalent work experience
• Strong communication skills
• Passionate about helping customers
• Excellent problem solving skills
• Ability to collaborate & work well with others
• Positive, go –getter attitude
• Self-starter, proactive and resourceful
• Ability to multi-task
• Kustomer and Talkdesk experience is a plus
• Thrive in a fast-paced startup environment

Cuyana Values

• Good People – you are honest, inclusive, gracious
• Committed to Excellence – you are a creative problem solver, and can do a lot with a little
• Growth Mindset – you are agile, flexible, you welcome feedback and give it constructively