Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in San Francisco, California with offices in Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration. We're independent (read our story here: Bit.ly/TheHuckberryStory), and have been called "the future of eCommerce for guys."
We’re looking for someone who thrives on providing support through several different channels of communication, including email, phone and live chat. You’ll be a great fit for our team if you’re empathetic, emotionally intelligent, and enthusiastic about helping customers.
Some weekend and evening availability is expected.
Your responsibilities in this role will include:
- Answering any and all questions related to Huckberry’s products, marketing, and editorial content
- Owning the customer experience and working to exceed their expectations. We want to treat our customers as you would treat a guest in your own home.
- Proactively looking for solutions to problems and proposing improvements if an existing process or system could work better
- Providing feedback to internal teams that helps to improve our business and create a better customer experience
Qualifications
- You enjoy talking with people and building relationships
- You're able to empathize with customers in a genuine way that lets them know you care about their issues
- You’re able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
- You have an ability to understand complex issues and explain them to others in beautifully simple terms
- You’re able to plan, organize, and prioritize work - this role wears many hats!
- You’re curious, and love diving deep into new products, brands and systems to learn them inside and out.
Please let them know you heard about it from Venture Connect