Based in Boulder, CO, Purely Elizabeth is a high-growth natural foods company focused on creating products using elevated, nutrient-rich ingredients. Their award-winning products include granola, oatmeal and bars.  Founded in 2009 by Elizabeth Stein, a certified holistic nutrition counselor, the company is dedicated to helping consumers thrive on their wellness journey.

SUMMARY

Purely Elizabeth is seeking a highly motivated Consumer Engagement Coordinatorto serve as the liaison between Purely Elizabeth and our consumers.  The Consumer Engagement Coordinator will be accountable for all digital engagement through our social channels, direct consumer response, as well as digital content.  The ideal candidate must possess strong organizational skills, creative problem solving and critical thinking in order to succeed in our fast-paced, highly dynamic environment. 

KEY ROLES + RESPONSIBILITIES

Consumer Response:

• Actively engage with our consumers across all social media channels
• Responsible for inbound consumer response via email and phone
• Effectively communicate to consumers and demonstrate ability to build affinity for Purely Elizabeth brand in all communications.
• Provide exceptional customer service employing techniques such as empathy, patience, advocacy and conflict resolution.
• Manage efforts in building online reviews and reputation. Assist with ratings & reviews management as needed.

Social Media + Content Management:

• Provide executional support for social media content calendars such as posting / scheduling
• Monitor trends in social media tools, applications, channels, design and strategy
• Create and manage monthly blog posts including contributing to content and managing content from other team members and outside partners.
• Assist with content creation, outsourcing of content, copy writing and editing of the quarterly magazine, website and marketing materials.
• Provide support to the marketing team as needed

REQUIREMENTS

• Education: Bachelor’s Degree preferred
• 2+ years of customer service experience/ managing social media platforms

• Experience in using social media platforms, including but not limited to Facebook, Instagram, Twitter, Pinterest, YouTube
• Highly motivated, action-oriented and can work in a fast-paced environment
• Strong work ethic, flexible, hands-on and can adapt quickly
• Excellent interpersonal and communication skills to work effectively with all stakeholders
• Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed

COMPENSATION AND BENEFITS

• Competitive salary
• Flexible Paid Time Off
• Benefits include, health and dental insurance, 401k plan
• Summer hours, social office gatherings, and more
• An ambitious, fun, startup work environment

TO APPLY: Please email resume and cover letter to [email protected]