At Birch Benders, we're on a mission to bring people together, make your favorite foods better, and fill your days with stacks of fun! Founded in 2011, Birch Benders is the number one natural pancake & waffle mix brand in the country and can be found in over 15,000 stores. With a flagship product of all-natural, just-add-water pancake & waffle mix, Birch Benders has expanded to offer a suite of products including frozen toaster waffles, paleo and keto pancake & waffle mixes, monk fruit sweetened syrup, and microwavable snack cups. With six first-to-market lines introduced in the past decade, Birch Benders is one of the top innovators in the breakfast space.

Customer Service and Social Media Intern will be at the center of activity in establishing and maintaining a strong personal relationship with our social community and will be the first line of communication with our customers.

Social Media

• Assist Creative Manager in scheduling social posts across Facebook & Instagram

• Respond to all incoming messages, tags, and mentions on Instagram and Facebook including but not limited to: direct messages, story mentions, tagged posts, comment threads, Facebook messages, and posts.

• Monitor customer feedback on social channels and track in internal systems.

• Track all current influencers and earned media posts tagging @birchbenders

Customer Service

• Oversee and manage the info email box. Turn any negative experiences into positive experiences with top-notch customer service.

• Answer phone calls when in office and return all customer phone messages. Surprise and delight!

• Be the master of the handwritten note! Respond to all customer complaints and fan feedback with a hand-written note.

• Maintain customer feedback tracking system.

Sample Management

• Manage office inventory to make sure there is enough product in-house for all sample requests.

• Work with marketing to fulfill in-house samplerequests

• Assist marketing department with outgoing sales samples through 3^rdparty fulfillment

You are…

• Looking for an internship where you can learn the real workings of a faced-paced, rapidly growing start-up!

• Quick-wittedwhenitcomestosocialmedia(youmightjustthinkinEmojisJ)

• A people person — you can talk to anyone, and often findi yourself talking to justabout everyone

• Hungry…and not just for pancakes. You are hungry for new experiences and new challenges.You are someone who takes on projects large and small with a can-do attitude andsmile

• Organized and have a great attention todetail

• Interested in getting in on the ground level and growing with the company.

You have…

• A great grasp of all social mediaplatforms

• Customer serviceexperience

• A basic understanding of Google Docs, Excel, andPowerPoint

Minimum Requirements

• 20-30 hours perweek

• Located in/near Denver,CO