Arival is a young and fast-growing event, research and insights company focused on the fastest growing sector of the global travel industry: tours, activities & attractions ("Experiences")

We are a small but extremely experienced (virtual) team creating a community for an industry experiencing hyper growth.

2020 Events

Berlin: March 1-3

Dubai: April 19

Bangkok: June 15-17

Phoenix: September 20-24

This role focuses on registration process management, day-to-day registration operations, and on-site execution. He/she is responsible for project managing Arival’s registration platform, event app and on-site registration logistics. Arival is seeking someone who has experience in event registration management or similar, is skilled in using a variety of software platforms and learns new systems quickly, is extremely detail-oriented, flexible and nimble, and has an analytical nature. Most importantly, this person must have a passion for excellent customer service, be comfortable working from home with a dispersed but well-connected team, and in a fast-paced start up environment. Bilingual Spanish is a bonus.

Responsibilities will include 5 key areas:

• Registration platform project management:This role will manage event tech solutions and related activities, including: registration, data, payment and content management, reporting & analytics, onsite registration, scanning solutions, access controls
• Day-to-Day registration operations, including but not limited to:
  • Manage conference registration sales efforts, including answering calls, emails and chats regarding all events, route appropriately
  • Track and report KPI’s for all events
  • Maintain all registration solutions’ data integrity
• Pre-event Registration Preparation
  • Oversee all logistics of registration including the planning of the build, staffing, and signage for each registration location
  • Work with the Project Manager to procure onsite temp staff for conference registration and manage temp staff when onsite
  • Manage the production of nametags and registration documents needed onsite, prior to each conference
• Management of on-site registration
• Post-event followup

What are we looking for (a.k.a. skills and experience)

• Bachelor’s degree or equivalent combination of education and work experience
• 3-5 years' experience in event registration management with experience across a variety of web/app-based platforms and in managing on-site teams
• Fantastic concierge level customer service
• Strong understanding of event operations and logistics
• Travel industry experience is preferred
• Displays strong critical thinking, organizational, and analytical capabilities
• Strong project management skills
• Excellent written and verbal communication skills
• Mathematical skills applied to ticket sales, revenue, debits, credit, and reconciliation
• A good problem solver who can deal with a variety of scenarios with many variables
• Quick learner who can retain a lot of information and apply it to their day to day
• Ability to effectively prioritize workload on multiple projects & events simultaneously while remaining deadline-oriented
• Willingness to hustle and do whatever it takes to get stuff done, but…
• Must subscribe to our mission and core values
• Willingness to experiment and try new things and adapt in a fast-changing startup environment is an absolute must
• Ability to travel domestically and internationally to our global events

Interested? Send a personalized cover letter and resume to [email protected]

Arival is an equal opportunity employer. And we don’t just say it. We believe it. Read about our mission and values here. 

Please note: Due to the volume of resumes we are receiving for this position, we will only be able to reply to our top candidates.