Motive Retail is a unique software company that is passionate about providing innovative and dynamic system integration solutions to global manufacturers, dealer systems and value added software providers. Our integration automation platform gives our customers the ability to share data across a global, dynamic and complex ecosystem via tighter system integrations. We help organizations simplify complex data integration problems and partner with some of the largest names in the Automotive industry.

Motive Retail is seeking an energetic leader for our service delivery and customer support functions. We offer solutions to the automotive industry focused on automating the integration of disparate systems. Our customers use our software and services to implement B2B APIs (JSON/REST, XML/SOAP). Our solutions are used globally by some of the leading companies in automotive. You will be responsible for leading a technical customer-facing team and will need strong technical acumen, an innovative/entrepreneurial spirit and strong organizational and leadership qualities. You will work hands-on when needed and drive outcomes through a combination of people, process and technology. You will work closely with the product team and sales to ensure achievement of company objectives.

Responsibilities:

• Own the responsibility for executing and improving all support and services processes, driving a high quality customer and user experience.

• Deliver on API design activities using industry XML and JSON standards and ensure all system onboarding tasks including data mapping, API testing, configuration, testing design and set-up are performed.

• Institutionalize an agile process for delivery of our services and support leveraging Jira and other tools and processes

• Manage projects across internal and external resources to ensure projects are delivered on-time and within scope.

• Train, lead, motivate, engage, and retain team, developing a strong outcome-focused culture.

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

• Work closely with the software development team to help innovate new product features and enhancements.

• Participate in the company Leadership Team to help drive strategic direction, execution and growth strategies.

Your Gifts:

• Strong technically, hands-on, and detail oriented

• Ability to quickly assess and troubleshoot technical problems and execute action plans with limited information/ambiguity, carefully balancing customer interests with company objectives and capabilities

• Strong and effective verbal, written, presentation and interpersonal communication skills.

• Strategic, creative, innovative, high energy

• Able to thrive in a small company environment that includes a fast pace and fail-fast/course-correct culture

Qualifications:

• Minimum of 10 years of support and services experience in a technical role either with a software firm or in an IT services environment

• Experience developing and/or implementing B2B APIs and integration technologies in a distributed, server-based enterprise-class environment using a combination of technologies such as REST, SOAP, XML, JSON, OpenAPI, etc. and tools such as SoapUI and/or Postman

• Proven experience working with executives, senior leadership and operational / technical teams of external clients

• Proven experience managing small technical teams

Benefits:

• 401K Match

• Profit Sharing

• Healthcare, Dental, Vision Insurance, FSA Plans

• Basic and Supplemental Life and AD&D

• Short and Long term Disability

• 13 Company Holidays per Year

• 15 days PTO

• Flexible Work Environment

We’re a small profitable and rapidly growing company, who is serious about what we do but we like to have fun too. Our company culture is built on going above and beyond doing the work we have been asked. We are a team of collaborative innovators, each bringing different perspectives into the continuous improvement of our processes and products. If you like the sound of an organization where your opinion matters, your contribution is valued and you can be part of a team that doesn’t take itself too seriously, then we might be just what you’re looking for.