Job Title
Business Analyst
Company Name
Motive Retail
Company Website
Industry
Internet, Software, Technology
Company Overview
Motive reduces the cost, time and pain of integrating third party systems across automotive retail with our Motive Integrator system.
Company Description
Motive Retail is a unique software company that is passionate about providing innovative and dynamic system integration solutions to global manufacturers, dealer systems and value added software providers. Our integration automation platform gives our customers the ability to share data across a global, dynamic and complex ecosystem via tighter system integrations. We help organizations simplify complex data integration problems and partner with some of the largest names in the Automotive industry.
Full Job Description
This role is a member of the Service Delivery team for system integration projects. Our clients implement many XML-based B2B APIs, and we provide services and tools to help the implementation and testing of those APIs as they are rolled out to 3rd parties. This role will provide technical and project support to software companies around the globe who are implementing new interfaces using our software platform. It will ensure timely resolution of
all inbound inquiries through data analysis, system testing, requirement reviews and other available tools for resolving issues. It will also proactively monitor progress of each 3rd party project and communicate with project stakeholders to ensure timely completion of projects. You will also guide customers through API design best practices in consideration of industry standards, technical best practices, and third party integration challenges and will serve as the customer's primary source for expertise on all Motive Integrator products and services to
achieve customers’ ultimate project goals. You will work closely with our customers and internal team to set-up and configure new APIs in our software and will have responsibility for key deliverables.
Responsibilities
- Work closely with customers during post-sales engagements on their API programs.
- Understand the client’s business requirements and project objectives, communicating
- effectively.
- Apply industry XML and/or JSON standards, where relevant, to meet use cases for new
- APIs which meet clients business requirements.
- Perform technical onboarding tasks in Motive’s system including, data mapping, API
- testing, configuration, testing design and set-up.
- Produce required design specifications and data requirements. Provide technical
- leadership and architectural guidance and help customers go into production with quality
- technical solutions and implementations.
- Serve as the front line, technical support for incoming queries and issues coming from
- external software development teams related to any of our supported integration
- projects.
- Troubleshoot third party system files and communication errors
- Provide project management and oversight to ensure all key project deliverables are
- delivered on time and with high quality to our clients.
- Implement improvements to our delivery process and tools which maximize the
- productivity of our team and leverage our IP.
- Evaluate documented resolutions and make improvements to integration requirements,
- testing configuration or platform in order to prevent future problems.
- Proactively contact 3rd parties to monitor status, resolve any roadblocks and ensure
- they are able to complete projects on time
- Pitch in where needed to ensure we’re always exceeding our client’s expectations.
Required Skills
- 5-7 years of software delivery/support, technical consulting experience or technical
- implementation services
- Advanced problem solving and analytical mindset
- Experience with XML and XSLT and XML tools such as Liquid XML, XML Spy or Oxygen
- is desirable
- Experience with JSON / REST APIs
- Experience with B2B Web Services and tools such as SoapUI and/or Postman
- Experience with software development processes, testing and technical documentation
- Client management skills – able to work with a broad range of clients in technical and
- management areas, varying levels of seniority and global locations
- Comfortable with presentations and managing multi-disciplinary web meetings
- Strong critical thinking skills, deep analytical skills and good judgment/decision-making
- ability
- Excellent oral and written communication skills, very detail oriented
Location
Louisville, CO
Job Function
Customer Service/Experience/Success
Operations
Project Management
Job Level
Staff Level or Junior Level
Application Deadline
No Deadline Provided
Circle City
Denver-Boulder Metro Area
Compensation & Benefits
No info provided
How to Apply
Apply Now
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