We’re a venture-funded, Boulder-based startup that’s reinventing the lawn and garden space through a lens of e-commerce and technology. Our data-driven service and products help Americans in every state turn their yards into verdant, sustainable ecosystems, without all the toxic stuff. (Think custom meal kits for lawns - minus all the tedious chopping and with an actually viable, proven business model!)

We are backed by a group of experienced investors and advisors, and following out Series A raise, we are now looking for the right people to join our core team. Together, we will disrupt an industry by building cutting-edge greenfield products that help people and the environment. If you don’t want to take our word for it, check out the article on us in FastCompany!

Summary:

The Retail Sales Operations Specialist works closely with retail customers, Sales, Supply Chain, and Logistics to ensure accurate retail set-up and fulfillment as well as on-time delivery.  This role is integral to our retail sales operations function and plays a critical role in helping us create and maintain happy Sunday customers.

Responsibilities:

• Serve as the main point of contact for assigned retailers regarding set-up, fulfillment, on-time delivery, and planning
• Own the retail customer set-up processes, form completion, and communications with retail buyers and logistics personnel
• Complete any necessary administrative work including data entry, filing, reporting, etc.
• Perform Daily allocations and EDI maintenance
• Provide valuable reporting and analytics to assist in inventory planning and sell-through
• Analyze sales forecasts to plan for inventory needs
• Manage and maintenance of databases, reports, and applications
• Establish best practice reporting, and take on responsibility for report updates
• Provide sales support and assist in resolving ERP and system problems
• Monitor issues that arise from sales team, identify trends, suggest sales process improvements
• Work closely with the VP, Operations to increase efficiencies across the board
• Work with retailers and internal Supply Chain and Sales team members to accurately forecast and demand plan products
• Interpret and follow internal and retailer logistics and shipping guidelines to ensure on-time and complete order delivery
• Review retail customer orders and check consistency and completeness in cooperation with retailer and internal Sunday procedures
• Assist retail customers with processing and completing orders, canceling, and editing order information, reviewing, and approving customer purchase orders, and payment completion
• Enter sales orders upon receipt of purchase orders for products, review the order to ensure accuracy and submit order acknowledgment to the customer
• Report any issues customers encounter through the ordering/payment process and work with internal operations teams to improve the order process
• Engage in frequent interaction with sales, finance, and supply chain teams to assist with questions, process improvements, and complex sales flow
• Contribute to various day-to-day activities and manage projects within Retail Sales Operations and other departments as needed
• Maintain customer files including sales contracts and other information
• Confirm appropriate discount rates applied at time of sale based on channel, volume, etc.

Requirements:

• +2 years of experience in a consumer packaged goods company working in retail customer service or sales operations
• Experience with EDI
• Experience with Mass and Club retailers
• Proficiency with Microsoft Office, particularly in-depth fluency with Excel
• In-depth understanding of retail sales principles and customer service practices
• Excellent verbal and written communication skills
• High attention to detail
• Ability to adjust to ever-growing and changing organization
• Strong training/teaching skills
• Analytical and multitasking skills are essential