Recognized in 2020 by FastCo as one of the world's most innovative companies, Trove powers resale for the world's most inspired brands and retailers.  We provide brands with the technology and logistics to own the secondary market for their products.  With our white-label capabilities, our partners reap the rewards of managing their own resale market by accelerating long-term revenue, increasing customer loyalty, gaining new customers and boosting store and site traffic.  Resale is a revenue and customer engagement opportunity growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail.  We power in store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, and Taylor Stitch

About the Partnership Team  

The Trove Partnership team engages our partners to successfully connect them to Trove’s platform and offer to grow their recommerce businesses, demonstrate ongoing value of Trove’s service, and drive their loyalty and retention. This critical function is responsible for onboarding new partners by working closely with their teams during the launch, providing ongoing partner support, and managing renewals. The team works with the rest of the Trove organization to uncover new ways to improve our product and operations and to ensure Trove remains the leader in branded recommerce services. 

Partnership Team Goals:

• DRIVE onboarding, loyalty and retention of partners by building and executing against a repeatable and usable playbook. We ensure a best in class experience for our partners, from onboarding through renewal.
• GROW our partners’ recommerce businesses through data-driven and strategic consultation to secure internal buy-in and resources to scale. By demonstrating the on-going value of our offering, we help our partners create a more sustainable business model by de-coupling revenue growth from the need to manufacture new products.
• COLLABORATE across with Trove team members to successfully onboard new partners and drive partner growth, renewals and expansion opportunities.
• REPRESENT our partners’ voice and feedback to improve Trove’s product and service offering and operational capabilities.

About the Partner Innovation Development Manager 

Reporting to the VP, Partnerships and working cross functionally, you will own and drive new product innovation pilots for our recommerce partners. You will be responsible for standing up the pilots, setting and managing the relevant KPIs, conducting continuous analysis, and determining if there is a path to scale. As part of this work, you will manage all relevant project plans, deadlines, analysis, and partner and product feedback to ensure that we are capturing the most relevant and scalable learnings from the market and users of our products. In doing this, you will help Trove continue to build and offer the most valuable branded recommerce products in the market for our current and future partners.

This role will ensure our partners and their customers are delighted with Trove’s offering by:

• Owning and driving product innovation pilots with multiple partners to help Trove continue to build industry leading recommerce product offerings
• Developing and managing project plans, learning agendas and actionable analysis for Trove and Trove’s partners
• Managing all internal and external details of project plans, checkpoints, and deadlines
• Interacting and influencing across multiple disciplines and organizations internally and externally with professionalism, grit, and empathy 
• Leading internal and external meetings specific to innovation pilots 
• Using data to provide insightful and actionable analysis of the product, partner and pilot performance
• Onboarding 3-5 brands at any given time
• Actively managing new pilot partners throughout their lifecycle with Trove
• Analyzing and proposing solutions to iterate or scale products and processes rapidly 

As for necessities, you can, have, or are...

• Enjoy solving complex problems in ambiguous, fast paced environments
• Can think big, start small, deliver results and define a path to scaling fast
• Can match innovative thinking with consistent tactical execution
• Demonstrated experience managing complex projects end to end 
• Demonstrated experience supporting technical product roadmaps 
• Experience driving cross-functional initiatives involving partners to deliver results
• Self starter and effective at time management, ability to look across landscape and prioritize and execute
• Curious and learners mindset 
• Strong analytical skills and ability to use data to make sound decisions and provide deep insights to partners to help them invest in and grow their business
• Attention to detail. Does not let details slip through the cracks or derail a project
• Persistence. Demonstrates willingness to go the distance to get something done
• Proactivity. Acts without being told what to do. Brings new ideas to the company
• Self-starter with well-developed interpersonal and influencing skills
• Comfortable in an ambiguous, fast-paced and high growth start-up environment

 Ideally, some combination of...

• Consulting experience
• Start-up experience
• Project management experience
• Retail experience

Trove is proud to be an equal opportunity company and is an affirmative action employer. We believe that diversity and gender balance will help us reach our potential. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We will consider qualified applicants with arrest and conviction records for employment.