Store and Operations Manager

This position reports directly to the Owner and Creative and Marketing Manager.

Position Summary

The Store and Operations Manager is responsible for the overall sales, profitability, customer service, visual maintenance, operations, and inventory management. The Store and Operations Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectations through coaching, providing effective feedback and reward while recognizing accomplishments. The Store and Operations Manager must promote a genuine and positive work environment that fosters open communication, repeat customers, accountability, and inspires sales.

Basic Expectations

Embody the spirit of all things Cedar & Hyde by wearing clothing, accessories, and fragrances that will sell the product and culture on a daily basis. And moreover, by exuding a sense of warmth and welcome through attending to the customer with the proper amount of attention and care by intuiting the needs of each and every individual and adjusting your care based on individuals vs. one approach for all customers.

• Arrive to work as your best self in clarity, hygiene, and positivity.
• Adapt a philosophy that arriving to work on time means arriving 5 minutes early.
• Work a minimum of 40 hours per week with flexibility to work as much as the business requires. Time off requests should be made at least 1 month in advance and need to be approved by the owner.

Essential Job Responsibilities and Accountabilities

Initiate, Execute, and Inspire

• Takes ownership of all store functions
• Act as manager on duty when present on the sales floor
• Sets up for success through planning, goal setting and communication
• Motivates the team to work together to achieve goals
• Coaches to reinforce positive behavior and sets goals to correct negative behavior
• Overcomes obstacles to achieve goals and operational standards through self-motivation and problem solving
• Creates a welcoming, comfortable, and genuine environment for our customers that includes a physical warm greeting and sincere thank you with every visit
• Consistently execute the company visual presentation and merchandising standards inclusive of product presentation, signing, and lighting. Our windows must represent a great first impression through cleanliness, healthy plants, and free of clutter.
• Ensure store is “closing to open” and that throughout the day, a mental checklist is utilized as
• milestones to achieve a strong close.
• Manage cleanliness of stores from top to bottom.
• Manage product integrity process and ensure that each store associate is trained and
• compliant with all basic inventory management/movement/receiving processes.
• Consistently execute quality inventory practices with shipment receiving, restocking, RTV’s,
• damages, and managing inventory discrepancies with customers,  our POS and directly with vendors as needed.
• Execute accurate and detailed in store/product cycle counts and inventories as planned and
• Communicated.
• Responsible to communicate daily the goals/store objectives to associates through consistent
• structured communication process.
• Execute opening and closing store procedures including data entry to company standards.
• Manage training, communication and continued awareness of all policy and procedures
• including safety and maintenance.
• Responsible to ensure that all associates (including yourself) are current and up to date with
• product knowledge through a commitment to formalized training and development.
• Organize special promotions, trunk shows, and events. Including reaching out to appropriate venues of collaboration and initiating community collaboration. Execute at least 1 event quarterly
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business, e.g. revising hours to ensure the store can compete effectively in the local market.
• Promoting the organization locally by liaising with local businesses, magazines and the community in general.
• Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the policy; sales, returns, gift certificates, special orders, etc.
• Resolve customer service related issues using good business judgment and elevating as needed to the owner.
• Is responsible for all customer service emails: responding with proficient knowledge of our online rules and guidelines and is able to offer knowledge in regards to measurements and fits of different clothing items and any questions or concerns that may arise.
• Inspire our customers and staff about Cedar & Hyde’s unique product offerings through product stories, understanding and selling of our core categories.
• Understand customers’ needs to be able to make meaningful suggestions for additional purchases to achieve sales goals.
• Utilize and analyze company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently.
• Demonstrate and hold the team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through new full-priced items and special events to achieve company goals.
• Capture customer names and email addresses in our customer database.
• Conduct a weekly meeting with MOD’s, to discuss goals, successes and opportunities. Then, conduct a weekly meeting with Christie to recap everything under the umbrella of Store Manager.
• Assist with photoshoot prep and tear down, ensuring products are properly cleaned, steamed, and tagged.

Qualifications

• 3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson
• Strong customer service, management and communication skills