Kimkim was created by experienced travel entrepreneurs. Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler. We do this by combining cutting-edge technology with a global network of travel specialists. This combination of local expertise and technology creates magical experiences that can’t be achieved through technology alone.
We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations.
If you’re passionate about travel and customer service, have excellent communication skills, and are excited to ensure that travelers have a great experience while planning trips of a lifetime, this is the job for you!
Kimkim works with local travel specialists to help travelers plan trips to 90+ destinations around the world. The primary function of the Customer Support Specialist role is to handle inbound customer support inquiries through phone, email, and chat. An additional function of the role is to qualify incoming trip requests to ensure that travelers are matched with specialists who are a great fit.
Key tasks and responsibilities:
- Respond to support emails and phone calls from travelers, helping them with their trips, explaining how kimkim works, and answering other queries
- Call prospective travelers to share information about the trip planning process at kimkim and set the right expectations
- Review and monitor incoming trip requests to ensure that our services are a good fit for travelers' needs before trip planning begins
- Develop new approaches to further improve the traveler experience and help build their trust in kimkim
- Assist in the planning and implementation of ad hoc projects as needed
We are looking for people who:
- Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
- Are highly adaptable and able to operate effectively in a rapidly changing startup environment
- Have excellent communication skills—both written and verbal (phone calls)
- Consistently go above and beyond assigned tasks in pursuit of the broader goal of helping travelers have amazing experiences
- Are excited about picking up the phone and calling travelers and local specialists
- Are comfortable not knowing all the answers and good at asking questions
- Are highly organized and able to prioritize and track a large number of initiatives at once
- Pay close attention to detail to ensure every traveler request is taken into consideration
- Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
- Are able to work independently, as well as be a great team player
- Are eager to proactively take on new projects and more responsibility
- Have a passion for travel and a good intuition for travel planning
- Have some customer service and/or sales experience (preferred, not required)
Position details:
The position will be based out of kimkim’s Boulder, Colorado office.
Please note that this role will require some work outside of normal hours and on weekends, and is not on a 9-5, 40-hour workweek basis. Kimkim offers extensive opportunities for career growth in a fast-growing startup environment.
To apply for this position, please email your resume and a brief cover letter to [email protected].
Please let them know you heard about it from Venture Connect