Meeting Expectations works with corporate and association clients to facilitate the exchange of information to solve problems and achieve progress based on common goals. As a company we empower and inspire our team members to deliver innovative solutions to the event and association markets. Since its founding in 1992, we have created thousands of extraordinary experiences for event attendees and provided exceptional management service to many types of associations.
Headquartered in Atlanta, with an office in Denver and staff spread throughout the US, the company is repeatedly recognized as one of Corporate Meeting & Incentives Magazine’s “Top 25 North American Meeting and Incentive Companies,” and as one of the Atlanta Business Chronicle’s “Best Places to Work.”
Association Manager
At Meeting Expectations, service is our business. We thrive on speedy resolution to our clients’ needs and concerns, and can do so with grace and a smile. Our Association Management Team is a specialized group of professionals who work to understand the client’s vision and support the board and committees as they focus on high-level goals to ensure the association’s successful future.
As an Association Manager, you will be the face of ME with the clients you serve and will have overall responsibility for smaller projects or may have specifically assigned project responsibilities on larger, more complex projects, within various functional area(s) on client account(s) which may include events, communications, membership marketing, or business development. This position will report to and work collaboratively with the senior association management staff member with account management responsibility for that client. This position is in our Denver office.
Principal Duties and Responsibilities
Association Management
- Provide input into client and Association Management Business Unit (AMBU) operations, processes, procedures, and policies.
- Operate in compliance with association specific policies.
- Respond to client requests in a timely, professional manner.
- Process and route incoming mail/payments/registrations.
- Act as liaison with association’s national office to ensure chapter meets all national requirements.
- Organize, save, and file association-related documents and records.
- Review and distribute monthly financials to clients and provide additional reporting when requested.
- Support the annual budget process for review and approval by the board.
- Provide feedback and direction to associates in support of departments outside the Association Unit that are assigned to the client.
- Support the overall goals and objectives of the association through additional responsibilities as required.
Event & Meeting Management
- Manage production, registration and delivery of all in-person and virtual events.
- Oversee venue contracts and identify required event needs.
- Develop and manage event timelines.
- Manage budget development, implementation, on-going reporting and post-event summary reporting.
- Supplier management – Audio visual, signage, transportation, etc.
- Hotel management – F&B, function space usage, housing, billing and final group resume.
- Onsite venue management – Lead onsite support team; Oversee agenda and schedule revisions, staff management, venue management, registration management, F&B management, attendee management.
- Support members, volunteers, and attendees throughout event/meeting planning process.
Registration Management
- Create web-based event and registration systems with the ability to handle multiple events at one time.
- Oversee registration workflow and serve as primary contact for all registration details.
- Process registrations received though phone calls, online and mail.
- Provide onsite registration management and support.
- Track registration client history documents and compile registration reports for each event.
- Work with accounting to compile invoices and finalize database wrap-up.
Board & Volunteer Management
- Participate on board and committee meetings as needed and capture meeting minutes/notes; distribute in a timely manner.
- Support volunteers in their various roles pertaining to assigned projects or functional areas.
Membership
- Maintain the membership database and ensure the accuracy of its content.
- Handle member inquiries and requests serving as a primary contact for a client’s phone and online membership presence.
- Provide exceptional customer service and support to all stakeholders.
- Manage the member renewal and enrollment process and provide regular reporting.
- Responsible for membership files and ensuring all payments are received and processed.
- Support development and execution of membership recruitment campaigns and marketing efforts.
- Support the membership committee and serve as a liaison to the chair of the committee.
Marketing & Communications
- Write, edit and proofread communications. Gather content from various stakeholders, edit and deliver to design and production partners.
- Participate in association communications campaigns and promotional efforts including contributing to creative concept development.
- Ensure and enforce the consistency of the association brand and key messages.
- Manage production and delivery of e-newsletters and event announcement emails.
- Provide website support and regularly update website content.
MINIMUM REQUIREMENTS
- Bachelor’s degree, preferably in marketing or communications.
- Three years of business experience preferably in non-profit membership organizations.
- Proven success in project and event management, organization, and administrative duties.
- Excellent oral and written communication and interpersonal skills including presentation skills and networking.
- Some experience with association management software.
Essential Functions
- Ability to travel up to 10%
- Ability to lift up to 35 lbs
- Must live in or near Superior, Colorado
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