Colorado Mountain School was founded in Estes Park, Colorado in 1981. Since then we’ve built a reputation on tens of thousands of days skiing, climbing, mountaineering, and teaching in our backyard—the spectacular Colorado Rockies—and across the globe in other world-class mountain ranges. Our team is highly trained and curates internationally-respected courses and trips. CMS is Colorado’s largest mountain guide company, an accredited guide service of the American Mountain Guides Association, and the world's largest avalanche education school.

We are more than a collective of guides.  We’re a family of top-notch educators and mentors who care about your progression in the mountains, and in life.  We’re dedicated to experiences that are educational, fun, challenging, and life-changing at times.  We’re your partners who push you to go a little higher and a little farther—purely for the joy of discovering what’s over the next ridge.

About the opportunity

Colorado Mountain School is becoming increasingly dynamic and multifaceted, with a growing suite of services, markets and customer segments. We’re looking for a smart, passionate, and detail-oriented individual to support our growth via operational success. We are looking for an Operations Manager to evolve our systems & processes while keeping our business a well-oiled machine. This role will be in charge of the strategy, management and day-to-day running of our back-end operational processes. The Operations Manager will report directly to our CEO and will manage a team of 6-8 part-time customer service representatives. 

What’s in it for you?

You’ll enjoy discovering opportunities to streamline and optimize our operations, working with a team of positive and passionate mountain guides and outdoor industry professionals, and making a significant impact on a business and the outdoor community. You’ll also receive:

• A strong work/life balance
• Flexible PTO (5-weeks minimum) and paid holidays
• You become eligible for company profit sharing on day 1
• Ability to work flexible hours in an office and/or remote setting (telecommuting is acceptable with occasional travel to our office for planning meetings and team retreats)
• Annual personal education budget to improve your skills and grow in your career
• Access to enterprise-level business coaching program and conferences
• Eligible for medical, vision, dental insurance + pharmacy and Employe Assistance Program on day 1
• Deep industry pro deals on climbing & skiing gear
• Plus, unlimited enrollment to our courses in rock and ice climbing, mountaineering, backcountry skiing, guide training and avalanche awareness.
• Relocation/Housing: option for a bed in our Estes Park Adventure Hostel

How you’ll make impact

• As a member of our Leadership Team, you will contribute to strategy and decision-making processes 
• Work cross-functionally to identify and address operational improvement opportunities, including developing project plans, tracking measures of success and providing end-to-end project management
• Act as the connective tissue of our customer service operations by fostering strong collaboration, identifying/solving coordination challenges and managing the performance of our part-time Customer Service Representatives 
• Serve as our Database Administrator, being responsible for maintaining the integrity and performance of data
• Create a team culture of accountability, promoting proactive, initiative-taking, solutions-oriented, and action-biased behaviors to drive key business performance and objectives
• Track and manage customer KPIs and report performance to internal stakeholders on weekly/monthly basis
• Create processes to improve the way we analyze operational capacity and plan for growth

Who are we looking for?

We value personal attributes more than a desired set of skills or educational requirements. If the following sounds like you, then we’d love to see your application.

You must be ...

• Able to independently define, develop, and manage multiple projects simultaneously
• Incredibly detail-oriented while not losing sight of the big picture
• An analytical thinker; do you love pulling actionable insights out of business data?
• A Salesforce.com guru
• A fantastic communicator
• Tech savvy – we are a Google Suite and Salesforce company
• Systems- and process-focused
• Living in a growth & continual improvement mindset 
• Able to act quickly and adjust to the needs of a small, nimble company
• Passionate about the outdoors

You should have …

• 3-5 years of operations experience (any industry)
• Recent experience with Salesforce Sales Cloud - Salesforce Certified Administrator status preferred, but not required
• Experience managing a small team of customer service representatives
• Strength in data analysis with spreadsheet tools