ABOUT NCSL
Are you ready to join an organization with an extraordinary mission? The National Conference of State Legislatures offers careers where you can use your skills, knowledge and experience to truly make a difference. NCSL’s mission is purposeful—strengthening the legislative institution. From informing effective policies and promoting communication among state legislatures, to ensuring states have a strong, cohesive voice in the federal system, our team works in service of legislatures. And, with a commitment to constantly innovating all resources and services to meet the evolving needs of members, NCSL has earned the reputation as the nation’s most trusted bipartisan membership organization for legislators and legislative staff. Our success serving NCSL members relies on our team of passionate, dedicated professionals who work diligently to strengthen the legislative institution. Join our team and contribute to this unique, essential mission.
NCSL POSITION ANNOUNCEMENT
JOB TITLE: Senior Program Support Specialist
PROGRAM: Operations
LOCATION: Denver, CO
SALARY: $6,013 p/month
STATUS: Full-time
ABOUT NCSL:
Are you ready to join an organization with an extraordinary mission? The National Conference of State Legislatures offers careers where you can use your skills, knowledge and experience to truly make a difference. NCSL’s mission is purposeful – strengthening the legislative institution. From informing effective policies and promoting communication among state legislatures, to ensuring states have a strong, cohesive voice in the federal system, our team works in service of legislatures. And, with a commitment to constantly innovating all resources and services to meet the evolving needs of members, NCSL has earned the reputation as the nation’s most trusted bipartisan membership organization for legislators and legislative staff. Our success serving NCSL members relies on our team of passionate, dedicated professionals who work diligently to strengthen the legislative institution. Join our team and contribute to this unique, essential mission.
GENERAL DESCRIPTION:
The Senior Program Support Specialist serves as a key member of the Operations team and is responsible for supporting the Chief Operation Officer and key leadership team members, including the Executive Director with advancing the mission and values of NCSL. This creative and entrepreneurial position requires a person who is a self-starter that can work effectively with internal stakeholders and manage large complex projects. The role operates with a high level of organizational expertise, confidentiality, and political acumen.
RESPONSIBILITIES AND EXPECTATIONS:
- Independently researches, prioritizes, and follows up on issues and concerns, as assigned, assisting in determining an appropriate course of action, referral, or response.
- Provide project management support for complex, large cross-functional projects and initiatives.
- Work closely with key stakeholders across the organization to improve and scale our operational processes and initiatives.
- Assist with using data and staff feedback to identify, prioritize and implement operational initiatives that have high internal and external ROI.
- Collaborate with leadership across the organization to leverage internal relationships, identify needs, share findings, and engage key stakeholders in decision making, and follow-up conversations as appropriate.
- Prioritize conflicting needs; handles issues expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures.
- Maintain high-level understanding of internal process and maintain basic knowledge of day-to-day processes of departments/programs across the organization.
- Assist in facilitating a culture of openness, transparency, and communicativeness to maximize the effectiveness of the NCSL’s leadership team.
- Coordinate and serve as a lead point of contact for the Executive Committee meeting logistics, including on site management.
- Maintain a pulse on current and evolving organizational needs.
- Demonstrated ability to set realistic expectations, manage follow-up in a timely and professional manner, achieve target results and strengthen internal organizational relationships.
- Identifies opportunities for organizational efficiency and effectiveness.
- Critically reviews one’s own work and independently initiates improvements or refinements to processes.
- Represent the COO at key internal events and meetings to elevate and promote NCSL mission and internal operating values.
- Provides general administrative support for the division with exceptional attention to detail.
- Travels domestically for meetings, technical assistance and other project activities as needed.
- Performs other responsibilities as needed.
SUPERVISORY RESPONSIBILITIES:
This position has no direct supervisory responsibilities.
WORK ENVIRONMENT:
This position is a mostly performed in an office environment with prolonged periods of sitting at a desk and working on a computer. The incumbent will utilize standard office equipment such as copy machines, laptops, printers, scanners, and smartphones. Travel by airplane including overnights and weekends required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Responsibilities, expectations, and activities may change at any time with or without notice.
QUALIFICATIONS FOR SUCCESS:
- Bachelor's degree plus five years of relevant work experience.
- Ability to work in a politically neutral manner and maintain confidentiality when required.
- Demonstrated skill and competence in project management, including organizing project work; managing deadlines; and assigning, overseeing and/or completing project tasks. Strong organizational skills, including the ability to plan meetings and manage multiple tasks and deadlines simultaneously.
- Excellent communication skills, with the ability to work well under pressure, in a highly cross-functional and cross-collaborative environment.
- Deep analytical skills, both in highly complex technical environments and process-oriented organizations.
- Strong interpersonal skills with the ability to take initiative, multi-task, be a team-player, be flexible, adapt to shifting priorities, and prioritize work.
- Ability to build trusted relationships with different stakeholder groups and confidently advocate, influence and negotiate across various levels of the organization.
- A strong sense of ownership with proven ability to learn new concepts quickly.
- Ability to travel by air up to X times per year, with most trips being 1-3 nights, as well as work extended hours, possibly evenings and weekends, usually associated with events/travel.
BENEFITS:
NCSL offers an outstanding benefits package including low-cost health, dental and vision coverage, a 401(a)-retirement plan with 10% employer contribution after 6 months and full vesting, life & disability insurance, 3-weeks paid vacation with 5+ years of paid full-time work experience, paid family leave, telework, pet insurance, discounted bus / train passes, in-office dry cleaning pick up, access to 24-hour fitness memberships, and more! Relocation assistance provided for out-of-state candidates.
TO APPLY:
Interested candidates should apply online and include a cover letter and resume highlighting skills and qualifications no later than July 23, 2021, by 5pm MST.
NCSL is proud to be an equal opportunity employer and is committed to developing a diverse, dynamic team and inclusive workplace. NCSL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by law or regulation.
Please let them know you heard about it from Venture Connect