Do you have a passion to help people? Are you detail oriented? Do you want to work in an environment that encourages health and wellness? If yes, this job is for you!

Work in the exciting and rewarding field of Functional Medicine! 

Do you have a passion to help people? Are you detail oriented? Do you want to work in an environment that encourages health and wellness? If yes, this job is for you! 

• Strong attention to detail is paramount
• Outstanding organizational, multi-tasking and problem-solving skills 
• Must be a focused self-starter and driven to take charge and initiate tasks
• Excellent communication skills 
• Experience with QuickBooks and Microsoft Products a plus 
• Previous experience (personal or professional) with alternative or functional health highly preferred
• Must be able to work from 10am to 6pm M-F. Some flexibility in hours W and F.
• Long term employment position preferred 

You will be helping people change their lives and transform their health! Fully integrative health clinic offering internal medicine, acupuncture and chiropractic services. Inventory, medical office, and administrative experience preferred. We are looking for a dedicated and reliable Front Desk/Office Manager to join our team/work-family long-term. 

This position is responsible for overseeing front office operations including but not limited to, answering phones, scheduling patients, greeting/interacting with patients, completing clerical/administrative work, scheduling as-needed onsite maintenance for standalone building, developing/implementing efficient processes and procedures, as well as developing/implementing effective marketing strategies. 

General Duties and Responsibilities

• Answers incoming calls in a professional manner, transfers to appropriate person, takes messages if required, or provides assistance as applicable.
• Greets patients and interacts with them in a professional and supportive manner.
• Scheduling patients placing emphasis on best accommodating patient needs, re-booking, in-office cross referrals, and up-selling packages. 
• Checking patients in and out. Assisting with laboratory testing explanations and instructions. 
• Communicates with the doctor on patient care and follow up questions
• Calls patients to confirm next day appointment and prepares files for next day appointments. 
• Creates and maintains patient paperwork/files in accordance with HIPAA regulations, including filing.  Ensures confidentiality of patient protected health information at all times. 
• Receives and processes payment for services rendered and/or processes insurance claims accordingly.
• Accurately records daily transactions and reconciles daily deposits.
• Composes and sends patient correspondence.
• Develops, presents, creates, and implements/executes marketing strategies and programs that are aligned with company goals, including but not limited to online newsletter, e-mail campaigns, special events, and lectures.
• Assists with selection and training of administrative staff.
• Participates in weekly office meetings.
• Supervises administrative staff.
• Maintains office supplies as needed.
• Completes other tasks/duties as assigned.
• A/R collections.
• Timely filing of PI insurance and following up on aging reports

Supervisory Responsibilities

• Inventory and Back Office Staff

Requirements

• Minimum of 2 years office management/customer service experience.  Previous experience working in a complimentary medical office preferred.
• Minimum of 1-year creative marketing experience (internal, external, and online), including measuring success and ROI. 
• Extensive Microsoft Office, QuickBooks, Word Press and E-mail marketing software proficiency.
• Ability to interact with customers in a professional, friendly, supportive and empathetic manner. 
• Ability to be discreet with confidential and sensitive issues.
• Strong verbal communication, written communication, and organizational skills.
• Ability to work cooperatively with staff and independent contractors.
• Ability to handle multiple tasks/projects quickly and efficiently and meets deadlines without being overseen.
• Ability to develop and implement processes and procedures designed to increase efficiency and organization.
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