kimkim

Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler.

Kimkim was created by experienced travel entrepreneurs. Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler. We do this by combining cutting-edge technology with a global network of travel specialists. This combination of local expertise and technology creates magical experiences that can’t be achieved through technology alone.

We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations.

The Partner Support Manager will have a blank slate to build and scale a world-class support organization for kimkim’s network of local travel specialists around the world. They will be responsible for handling inbound support requests, improving our existing support processes, and developing new training resources to ensure our local partners have the tools they need to be successful.

Key responsibilities:

• Answer questions and help with day-to-day challenges that arise for partner companies while they’re organizing trips for travelers
• Assist our partners to resolve complex traveler situations as needed
• Develop more efficient support processes
• Collaborate with the product and engineering team to enhance our support resources and improve our platform tools for specialists where needed
• Identify ways to improve our support academy and fill gaps in existing training resources
• Organize webinars and other training opportunities to ensure local specialists have a clear understanding of platform tools and best practices

We are looking for people who:

• Have 5-10 years of experience, including management-level experience, in a B2B or B2C support role with a proven track record of process improvement
• Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
• Are able to develop creative solutions to unstructured challenges
• Are highly adaptable and able to operate effectively in a rapidly changing startup environment
• Are highly organized and able to prioritize and track multiple projects at once
• Have solid analytical skills, and are able to leverage data to drive key decisions
• Have excellent communication skills—both written and verbal
• Are excited to build strong relationships with both partners and colleagues
• Are comfortable not knowing all the answers and are good at asking questions
• Pay close attention to detail 
• Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
• Are able to work independently, with support from a global team
• Are eager to proactively take on new projects and more responsibility
• Have a passion for travel and a good intuition for travel planning

Position details:

This position will be based out of kimkim’s Boulder, Colorado office. We are open to partially remote arrangements.

Please note that this role will require some evening and weekend work, and is not on a strict 9-5 basis. Kimkim offers extensive opportunities for career growth in a small startup environment.

Boulder, CO

No Deadline Provided

$60,000 - $70,000 per year