Cresicor is a venture-backed high-growth startup that aims to transform trade between manufacturers of consumer-packaged goods (CPG companies) and their retailer partners. We're developing an analytics-rich software system that replaces the current spreadsheet workflow that CPG companies use to manage their trade. Over the last few years, we have amassed a client base of industry-leading brands and have helped them manage over a hundred million in trade dollars.

We are seeking a hardworking, bright, and energetic professional experienced in the CPG industry to join the Customer Success team! If you're a self-starter with an entrepreneurial spirit and technical aptitude, you'll fit right in. This is an exciting opportunity to participate in and help shape our customer's journey to the Cloud. We need someone who has lived on the front lines of SMB Trade, educating, supporting, and working alongside our customers.

What You'll Achieve

As an Account Coordinator, you will become an expert on the Cresicor software and CPG Trade. You’ll work directly with the all areas of the business, including our customers, to support inbound customer service needs and the installation and setup of new clients. You’ll learn best practices around teaching, networking, and implementing complex systems. You will be customer-focused, detail-oriented, and unafraid to dive into technically complex subjects, analyze data, create documentation, and jump on customer calls to help chase down issues.

Sounds right up your alley? Want to learn and grow? So do we! Please reach out to [email protected] with your resume if this position sounds interesting to you. In the inquiry, please share your thoughts on:

In This Role, You'll Help The Team:

• Help manage implementation matters specific to customers, including creating internal training curricula and schedules
• Become a subject matter expert on Cresicor's technology capabilities and deployment process
• Monitor systems' past implementation results and create reports detailing insights and potential improvements for future initiatives
• Troubleshoot platform issues internally and externally
• Assist the Sales and Customer Success teams when needed
• Engage in customer support via Intercom and Zoom
• Identify process improvements and/or changes
• Administer e-mail, templates, forms, workflows, contacts, integrations, settings as it pertains to the client

You May Be A Good Fit For The Role If You Have:

• Preferred 1-2 years CPG experience but not required
• Stellar track record of providing quality customer service
• Ruthless attention to detail
• Experience operating in a fast-paced environment owning many workstreams at the same time
• Empathetic attitude with both customers and internal teams (engineering, sales, customer success, operations)
• Bias towards action; jumping on issues or new projects the moment they arise with the ability to switch gears multiple times a day
• Strong pattern recognition and the ability to diagnose issues and propose solutions to drive efficiencies and improve outcomes
• Confident and proven executive presentation, communication, negotiating skills
• Technical prowess with above average Excel skills - Pivot tables, vlookups should feel basic to you

Benefits & Perks

• The remote position that can be based anywhere in the USA
• Competitive salary and equity grant
• Unlimited PTO
• Healthcare, dental, vision
• 401K
• Monthly swag bag of our customer's products
• GrubHub+ membership with a weekly stipend
• $200 stipend for phone and internet

Cresicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, political affiliation, or belief.

Please reach out to [email protected] to apply!