Pactimo (pronounced pac-TEAM-O) has found continuous inspiration in our home's breath-taking beauty and extreme conditions to develop cycling apparel for every climate, elevation, and adventure. Since 2003, we've shipped over 2 million garments to champions, teams, clubs and individual cyclists around the globe. Unlike many other cycling brands, our roots are in custom cycling apparel. That means at Pactimo we've always cared most about you, the customer, and your specific needs and aspirations as an individual rider. Our product development is driven by continuous direct feedback from thousands of customers, as well as by personal testing in the rugged and diverse conditions of our backyard. This process enables us to develop some of the most innovative, technical cycling clothing on the market. This spirit of continuous innovation is also deep in the DNA of our PACTIMO-branded apparel, which makes Pactimo quality available to the broader audience of individual cyclists through our online shop.

The Customer Experience Representative works with Pactimo’s growing online Retail Division. The ideal candidate loves talking to people and proactively solving issues. The representative will manage customer communication and interaction, provide product information, resolve customer issues and assist customers in our Denver Brand Studio once it reopens.

Responsibilities

• Represent Pactimo in a positive and professional manner 

• Answer product and service questions in person at our Brand Studio, through the website, emails and calls

• Facilitate returns and exchanges

• Create orders for new and existing customers

• Answer questions about customer accounts and rewards program

• Collaborate with retail team including weekly meetings via conference call or in the office

Qualifications

• Cycling experience preferred
• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Problem solving skills

Position is based on the Denver Metro Area.