Sea to Summit is an award-winning Australian brand and manufacturer of innovative, meticulously engineered outdoor gear designed for adventures at every altitude. Our ethos - ‘to equip and inspire’, applies to everything we do. We create things that are nimble and light, and we seek out new challenges while welcoming fresh thinking. We pass on our collective experiences - by designing equipment that brings you closer to the outdoors. Sea to Summit was established in 1990 and currently has offices in Western Australia, North America, Germany, and China. 

• Configure, maintain, and upgrade network devices including firewalls, load-balancers, routers, and switches.
• Monitor network performance and ensure optimal connectivity for remote and in-house users, as well as warehouse WAPs
• Configuration, troubleshooting, and maintenance of computer hardware, peripherals, communications, and application software for the network environment.
• Support, configure, maintain, and upgrade local and virtualized servers.
• Install and integrate new server hardware and applications.
• Liaise with managers to promote good security practices and explain security procedures
• Maintain and implement security strategy, and conduct regular end-user security training
• Anticipate any cyber/security threats by keeping up-to-date with the latest security analyst news 
• Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues
• Provides documentation and technical specifications to management for planning and implementation of new or upgraded IT products.
• Recommend, schedule, and perform network improvements, upgrades, and repairs
• Perform timely response and technical support to all incidents, requests, outages, and alerts
• Develop, implement, and administer an IT disaster prevention recovery procedure and systems.
• Lead desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Set up user accounts within network and third-party applications.
• Train team members on new hardware and software applications.
• Update and inform Perth IT team as needed on all aspects of network strategy, security and performance.
• Work with Operations Director to create and operate within the Network Administrators budget
• Work in tandem with various departments and maintain flexible attitude supporting all the work that helps in achieving organizational goals, along with other duties as assigned

• Associate's Degree in computer science, systems engineering or network administration is required, however, a bachelor’s degree in the fields listed is highly desired
• 4+ years experience installing, configuring and troubleshooting computer systems
• 4+ years’ experience working with MS Office 365 environment        
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Cisco Anyconnect VPN remote implementation, troubleshooting, and problem resolution.
• Knowledge of networking services and common networking protocols
• Computer proficiency and understanding of various types of hardware
• Ability to setup and configure server hardware
• Ability deploy, configure, and support operating systems on desktop and mobile
• Familiarity with backup and recovery software and methodologies. Preferred experience with Datto and Backup Executive.
• Ability to work autonomously, multi-task in a fast-paced team environment, manage multiple escalated support incidents under tight timelines.
• Good organizational and logical thinking skills, along with superior problem solving skills
• Excellent written and verbal communication skills.
• Must possess a self-start attitude with the ability to work with little supervision and direction
• Ability to maintain a high level of integrity and confidentiality
• Ability to work with multiple departments and staff of all levels