Based in Boulder, CO, Purely Elizabeth is a high-growth natural foods company focused on creating products using elevated, nutrient-rich ingredients. Their award-winning products include granola, oatmeal and baking mixes.  Founded in 2009 by Elizabeth Stein, a certified holistic nutrition counselor, the company is dedicated to helping consumers thrive on their wellness journey. 

SUMMARY

Purely Elizabeth is seeking a highly motivated and organized Customer Service Specialist to serve as the liaison between Purely Elizabeth and our customers.  The Customer Service Specialist must possess strong organizational skills, creative problem solving and critical thinking in order to succeed in our fast-paced, highly dynamic environment.  This position will report to the Director of Supply Chain.

ROLES + RESPONSIBILITIES

• Oversee customer order process from order receipt through fulfillment
  • Verify customer order pricing/promo accuracy
  • Provide customers with order confirmation and communication regarding delays/shorts as necessary
  • Coordinate 3PL and freight partners to ensure timely and accurate order fulfillment
  • Monitor 3PL Inventory levels, communicate Inventory-related Issues with Supply Chain team
  • Communicate (timely and effectively) with customers about order delays and Issues
  • Work with Accounting team to resolve deductions and freight claims
• Direct consumer response and resolution
  • Assist online consumers with order tracking
  • Manage ZenDesk and direct consumer response
• Support cross-functional team as necessary
• Assist with project work as necessary

REQUIREMENTS

• Education: Bachelor’s Degree preferred
• 2+ years of customer service experience related CPG environment
• The ideal candidate will be ambitious and motivated by gaining a broad exposure to all facets of a supply chain organization.
• Highly motivated, action-oriented and can work in a fast-paced environment.
• Strong work ethic, flexible, hands-on and can adapt quickly.
• Excellent interpersonal, communication, negotiation and influencing skills to work effectively with all stakeholders.
• Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed.
• Strong sense of urgency and ability to influence business partners.

COMPENSATION AND BENEFITS

• Competitive salary
• Flexible Paid Time Off
• Benefits include, health and dental insurance, 401k plan
• Summer hours
• An ambitious, fun, work environment

 TO APPLY: Please email resume and cover letter to [email protected]