Reports To: Adventure Prep Systems Manager
Department: Guest Communications

JOB SUMMARY
The Adventure Prep Support Specialist is a member of our Pre-Departure Team. This department is responsible for ensuring that our travelers receive an impressive and detailed set of written documents with information they need to prepare for their trip. The Support Specialist is primarily responsible for handling mailings, and printing and collating documents, but will also help with other administrative tasks.

ESSENTIAL DUTIES
To perform this job successfully, the incumbent must be able to perform the following duties well. Additional duties may be added or assigned at any time.

• Ability to work from the Louisville, CO office at least 3 days a week. Hours are flexible during that time and within normal business hours of 8am-5pm MT. Full vaccination is required to work in the Louisville office at this time.
• Adhering to a strict timeline, under the supervision of the Adventure Prep Systems Manager, print and thoroughly review traveler rosters to determine necessary materials to be printed, packaged and mailed to each client.
• Print, package, and send correct materials to clients and document all related tasks in our client database. During our busiest seasons, we send hundreds of packages every month.
• Monitor and request supplies as needed.
• Suggest improvements to our processes and systems that will increase the efficiency of our department.
• Other tasks as needed.

GENERAL QUALIFICATIONS

Education/Experience
Some administrative support experience. Previous experience in a fast-paced, deadline-oriented, multitasking environment required. 

Communication Skills
Using the English language, this person must possess the ability to effectively communicate —both in writing and orally—with a professional demeanor.

Other Skills/Abilities

• Must be excited about and thrive in administrative support roles.
• Must be organized and detail-oriented. Our travelers expect a high level of customer service, and we must be sure we are sending them the right materials.
• Ability to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.
• Willingness to ask for help and clarification when needed.
• Willingness to make suggestions when you see ways to improve our systems or materials.
• Must be able to stay focused on a task that can be repetitive at times.
• The ability to work independently as well as with others in a team environment.
• Must be able to display exceptional professionalism.
• Working knowledge of office systems and equipment (e.g., computers, copiers, internet). Proficiency in MS Word is required. 
• Computer database software experience is a plus (or the ability to learn quickly).

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

COMPENSATION AND BENEFITS
This position pays $15-$20 per hour, 15-19 hours per week. As a less than 20 hours per week part-time position, it does not include benefits.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.