PSC, a 501(c)3 nonprofit organization, accelerates environmental and social sustainability in the pet industry through education, tools, project support, and collaboration. The organization works closely with companies ranging from brands, manufacturers, suppliers, and retailers. We help companies identify strategic impact opportunities that drive increased profitability. PSC’s awards and programs are highly rated across the industry and include sustainable packaging, sustainable proteins, and diversity, equity, and inclusion. 

Summary
The Pet Sustainability Coalition (PSC) is seeking a purpose driven, energetic, and professional Member Services Specialist to add to our team that serves 160+ companies building a more sustainable pet industry. This is a full-time position based in Boulder, Colorado with. We operate in a fast-paced start-up environment and this position will play an integral role in managing membership data while providing superior customer service for existing and prospective members.

What We Do
PSC accelerates environmental and social sustainability in the pet industry through education, tools, project support, and collaboration. The organization works closely with companies ranging from brands, manufacturers, suppliers, and retailers. We help companies identify strategic impact opportunities that drive increased profitability. PSC’s awards and programs are highly rated across the industry and include sustainable packaging, sustainable proteins, and diversity, equity, and inclusion.

This position requires excellent organizational skills, strong relationship-management skills, communication skills (verbal and written), and a willingness to adapt quickly to change. The candidate will need to be a team player who can work with others to ensure collaboration across departments as well as develop and build strong relationships with members while promoting a wide range of sustainable business services to help them drive impact.

The Role
The specialist will work directly with both our internal and external partners supporting our overall strategy in the following key areas:
Member Service
Serve as primary communications coordinator for Advocate level PSC Members:

• Manage the delivery of Advocate level membership benefits including sustainability assessment results, accreditation, expert consulting, projects, event tickets, and tools.
• Provide regular updates to Advocate members on the progress of projects and campaigns.
• Provide Advocate members with excellent member experience and facilitate client retention by building strong customer relationships.
• Answer a wide variety of Advocate member questions and concerns regarding PSC programs, tools and resources, services, and events in a timely and professional manner.
• Evaluate Advocate level member profiles to understand and recommend new programs and services to increase revenue and upgrade membership.

Provide administrative support for ICON members

Strategy

• Serve as voice for Advocate members to ensure alignment of PSC’s services, programs and tools.
• Create and advance programs and services that support and retain Advocate level members.

Program + Operations

• Support member virtual networking cohorts, as assigned
• Support member engagement programs, as assigned
• Support ongoing improvement of member services operations including CRM utilization, reporting, and procedures.
• Support composition of case-studies, industry reports, and articles related to implementation projects to communicate replication, scalability, and successes to a larger industry audience.

Qualifications:
Bachelor’s degree or equivalent

• 1-3 years of professional experience, with experience in customer service or client facing role
• Ability to develop content and present to external and internal audiences
  Strong relationship building skills with ability to communicate with external stakeholders
• Attention to detail, creative problem solving, and time management skills
• Ability to work independently and willingness to assist in areas outside of their department
• Ability to complete projects accurately and in a timely manner
• Desire for meaningful work and contributing to a more sustainable future

Desired Experience:

• Sustainability industry experience or knowledge
• Demonstrated experience presenting to external audiences
• Experience with customer relationship management software
• Ability to coordinate the collection, evaluation, and interpretation of technical information and data
• Ability to maintain detailed records and prepare professional reports
• Ability to analyze problems, identify alternative solutions, and recommend conclusions
• Ability to travel 10-15 days/year

PSC Careers
The PSC believes the diversity of skills, backgrounds, viewpoints, and experiences employees
bring to their work will be a critical factor in our success. The PSC is committed to providing
equal employment opportunity for all applicants and employees. All applicants and employees are evaluated on the basis of personal skill and merit.

The PSC does not discriminate on the basis of age, race/ethnicity, national origin, religion, sex, gender identity, condition of pregnancy, perceived pregnancy, breastfeeding status, medical conditions related to breastfeeding, marital status, disability, veteran status and sexual orientation. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and participation in social and
recreational programs.