Krimson Klover is a women’s-powered apparel brand based in Boulder, CO looking for someone to join our Sales & Customer Service team. This person is a highly self-motivated, reliable, organized and experienced Sales & Customer Service Associate. This role will be the Company’s liaison to our customers and other companies with whom we do business - the point of contact (resource) for customers, sales reps & management. This person must be diligent, able to work well with others, have excellent communication skills and have prior experience in customer service and / or sales. You must be a creative problem solver. If you ski, ride, bike, swim and relate to the multi-sport active outdoor enthusiast who wears our brand it’s a plus.

What you’ll do:

• Provide an excellent customer experience for both consumer retail customers and wholesale customers
• Manage customer questions and support via phone, email, web chat and social media
• Be a strategic problem solver. Solving problems before they arise when possible
• Work with Quickbooks, NuOrder, Shopify and Sand
• Review and enter wholesale customer purchase orders, process shipments, track freight and create invoices
• Work with credit manager on customer terms
• Assist with returns & exchanges. Create credit memos
• Communicate with fulfillment house
• Stay updated on product knowledge from season to season
• Work with the KK team providing useful insight, recommendations and solutions
• Deliver monthly reporting of all CS issues and resolutions
• Assist with warehouse sales
• Actively participate in set up and take down of public events
• Act as an extra hand when other teams need help

Requirements:

• Bachelor’s degree
• 2+ years of sales & customer service experience
• Passionate, self-motivated, and positive
• Excellent organizational skills
• Strong problem-solving and relationship management skills
• Ski / outdoor industry experience a strong plus
• Excellent written and verbal communication skills
• Strong problem-solving and relationship management skills
• Familiarity with social media platforms (Facebook, Instagram, Twitter)
• MS Office expert, familiar with Quickbooks Enterprise and NuOrder a plus

Benefits:

• Part-time or full-time hourly, $18-22/hour
• This position will start part time at approximately 30 hours a week and increase as our needs grow.  Number of days and days of the week up for conversation.
• 10 Paid holidays pro-rated to hours worked on average.
• 65% off KK merchandise Plus lots of free merchandise

Reports to COO

 Opportunity for growth. Krimson Klover is a fast-growing company with opportunities for career development, experience working with cross-functional teams and a variety of graphic design projects.

Embracing the entrepreneurial spirit. Being a part of Krimson Klover means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.

We value people and our team. Company culture is important to us. Things like team off-sites, hybrid working, volunteering, and happy hours are just a few examples. We probably spend more time with our team than anyone else, so why not have fun together! 

Please send a resume & cover letter to [email protected]