Since 2003, Point of Reference has been helping companies leverage customer advocates to fuel business growth and fortify brands. With complete perspective and proven execution, we integrate scalable technology, domain expertise and supplemental staffing solutions that organize and optimize authentic customer voices. By combining decades of industry expertise along with business-to-business customer reference management solutions, Point of Reference helps its clients orchestrate coordinated reference activities, inject relevant customer references and related content at the critical time in a sales cycle.

Service is our super power. As a Technical Account Director, you advise, guide and ultimately provide your clients with what they need to launch and run a successful customer marketing program—with strategic importance. This role provides an opportunity to blend your relationship management, and technical skills, and go deep in a domain Point of Reference has helped build. Our Salesforce® native software acts as the single source of customer advocate information and activity automation and tracking for Sales, Marketing, Customer Success, PR, Events, Digital, and more. You help your clients—through effective use of customer advocacy—accelerate sales cycles and win more deals, while building customer loyalty.

If you thrive on the challenge of switching gears between strategic and tactical, consulting and execution, we want to talk to you. We have a great opportunity for a perpetually curious, motivated, self-starter, driven by customer satisfaction and getting things done. We’re a growing small business with big ambition. No bureaucracy, no politics, no BS. Our clients include some of the biggest tech companies in the market.

Specific responsibilities include:

• Relationship management (you are the "CEO" of your accounts)
• Project management (deployment and ongoing)
• User training
• Domain expertise mentoring
• Technical assistance with data migration and support cases

Requirements:

• Minimum 3 years business-to-business—not business-to-consumer—work experience
• 4-year undergraduate degree (business degree preferred)
• Moderate to high technical aptitude
• Salesforce® CRM platform experience
• High degree of self-motivation requiring minimal supervision
• Microsoft Office skills (especially Excel + Word)
• Organized and detail-oriented
• Strong written and verbal communications skills
• Natural curiosity, a quick learner
• Demonstrable sense of humor, humility, and self-confidence
• Home-office in the state of Colorado

Benefits include:

• Medical/Dental/Optical insurance
• 401K
• 3 weeks of paid time off to start
• Flex spending account
• Work from home-office (no commuting!)
• Computer/office equipment provided
• Phone/Internet business cost reimbursement

Starting base compensation: $70,000 + incentives

Reports to: Director, Customer Success

Start date: Hiring now