At Boulder Creek Neighborhoods, we believe in life first, home second to none. Not the average way of going about home building. But we think a home should represent more than just a roof over your head. It should be a place that sets your best intentions free – to live the life you always intended, but never had time for. Which is why we commit to building beyond the walls, to model our homes and neighborhoods around life, the way you want to live it. We’ll be the first to admit – we’re all about homes. But we’re more about living.

Who We Are

At Boulder Creek Neighborhoods, we’re all about homes, but we’re more about living. Our mission is to inspire lives fully lived, for our customers, our communities, and ourselves. We know every home needs a solid foundation, and our mission is no different. To make it a reality, we build everything we do on top of our core values of Respect, Extreme Ownership, Agility, and Lifefullness®.

What We Offer

• Market-calibrated base compensation range: $23.35/hour to $31.59/hour
• Additional compensation:
  • A responsive, team-based bonus program that rewards our collective success monthly and quarterly. 
  • This position does not have a commission plan.
  • This position is eligible for mileage reimbursement.
• Benefits: All full-time employees are eligible to participate in the company’s benefits programs; including, but not limited to:
  • Medical, dental, and vision insurance, including no-cost options for employees.
  • Long- and short-term disability insurance
  • Group and voluntary life insurance
  • Pet insurance
  • Paid time off
  • 401(k) retirement plan with automatic 3% company contributions after one year of tenure.
  • Financial Wellness Program that offers free advice from professional financial planners.
  • Unique development opportunities like Boulder Creek University and $350.00 personal training budget annually.
  • Employee Assistance Program
  • Home loan assistance and discount

How You Can Help Us

The IT Support Technician is the first in line to respond to the implementation, monitoring, and maintenance of our company IT systems. This position monitors the desktop environment including server permissions, responds to all requests submitted to our support ticket site, orders all necessary IT equipment, and oversees all community start-ups, teardowns, new hire set-ups, and terminations as they relate to IT.

What You'll Do

IT Systems Administration 40% of position responsibility

• Monitors and supports the desktop environment.
• Monitors, and is the initial response to cyber security alerts, and disaster recovery, including checking the backup of the servers and simple file recoveries.
• Assists with troubleshooting, installation, and implementation of IT systems.
• Provides initial support for hardware, networks, and software
• Responsible for coordinating the selection and purchase of equipment and support materials needed to reach Boulder Creek goals.
• Develops and maintains an accurate inventory of all IT equipment.
• Provides input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.

IT End-User Support: 30% of position responsibility

• Monitors, maintains, and administers the Boulder Creek IT Ticketing System.
• Supports end-users with IT-related problems in a responsive and service-oriented manner.
• Manages time and projects effectively.

IT Implementation/De-Implementation: 20% of position responsibility

• Prepares for the IT implementation of new communities with the Chief Revenue Officer.
• Implements IT equipment and training in new communities.
• Coordinates IT tear-down in closing communities with the Chief Revenue Officer.
• Prepares for the IT implementation of new hires with the Director of Human Resources.
• Implements IT equipment and training for new hires.
• Coordinates IT shutdown of terminated employees with the Director of Human Resources.

Licenses and Accounts: 10% of position responsibility

• Maintains hardware and software maintenance agreements to ensure integrity of operations processes.
• Maintains all accounts associated with an end-user (i.e. Office 365, Dropbox, Verizon, Comcast, etc.)

Other duties as assigned.

What You Need

• Experience and Education
  • Associates Degree in Management Information Systems or equivalent experience.
  • Minimum of 3 years of IT or Business Systems experience working in a support and trouble ticket environment required, with 5 years preferred.
  • Technical Training Certification is desirable.
  • Previous experience in Desktop/Network Support required.
  • Office 365 Admin, Windows Desktop support, mobile device support, web SaaS admin.
  • SharePoint Administration preferred.
• Knowledge, Skills, and Qualifications
  • Knowledge and experience with various software packages and computer hardware.
  • High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems
  • Strong organizational skills, people skills, time management abilities, decision making skills and planning skills.
  • Strong oral and written communication skills. Must be able to communicate effectively and provide feedback in a professional manner with both internal and external customer.
  • Demonstrate strong ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others.
  • Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.
  • Ability to travel to remote office sites.
  • Ability to work efficiently under pressure, while maintaining courtesy and professionalism.
  • Organized, thorough, and has great attention to detail
  • Ability to document process, procedures, and results
  • Passionate, optimistic, and has internal inspiration to get things done

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Requires prolonged sitting, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity adequate to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.
• Requires some reaching and occasional lifting of up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Typical office environment.
• Visit municipalities as needed for in-person meetings and/or delivery paperwork.
• The noise level in the work environment is usually moderate.
• Regular and predictable attendance at the designated work site is required.
• Occasional work outside office setting may be required to walk terrain that is not yet under construction or under construction and must occasionally traverse terrain with or without streets or sidewalks.