Launched in July 2020, Marco Sweets & Spices is a high-growth, funded CPG start-up creating internationally-inspired ice cream that echoes a love for travel and honors a diversity of ingredients from around the world. While shoppers are eating more global flavors, the ice cream category hasn’t kept up with the expanding palates of today’s consumers. So we’re pushing the ice cream aisle into 2022 by developing unique flavors - such as Moroccan Honey Nut, Aztec Chocolate, and Turkish Mocha, that more accurately reflect the diversity sought by consumers. Marco is sold online, as well as in an increasing array of retailers and countries.

About the Role:

We are looking for an Operations Manager to organize and oversee the daily operations of our company. The area of responsibility for this role is wide and will require building many company processes inside and out.

The position will be responsible for procurement, logistics, quality assurance, and inventory management, as well as overseeing the accountability of each vendor and partner in our supply chain. We are a small team and are looking for someone scrappy to directly collaborate with other team members, implement new systems, and support growth objectives. They must be able to think critically, with a focus on immediate efficiencies and long-term scalability, solving problems in real-time while planning for future growth.

The Operations Manager will report to the Founder/CEO to ensure that the company is producing and delivering the highest quality products in the most efficient manner.

Responsibilities:

Manufacturing:

• Develop and maintain models to ensure appropriate inventory levels and minimize out of stocks
• Procure and manage raw materials and packaging supplies based on forecasts
• Drive continuous improvement in supply chain regarding quality, cost, and delivery.
• Develop and administer operational procedures for co-packers and supporting processes: product formulation sheets, costing worksheets, etc.
• Manage relationships/agreements with external partners/vendors

Quality Assurance:

• Design and implement quality assurance procedures to ensure every production run meets required standards from safety, color, texture, flavor and quality specifications
• Monitor product throughout supply chain to ensure temperature and quality standards

Logistics:

• Oversee inventory management across all warehouses & 3PL to optimize margin and product availability
• Own & manage logistics with 3rd parties - with a view to increasing efficiencies
• Audit freight partners and logistics network to optimize costs

Distributor Management:

• Own relationships with distributor partners
• Oversee inventory management across Distribution Centers
• Manage order flow process - inclusive of PO, pick-up, delivery, and ERP reporting
• Coordinate accounts receivable to ensure on-time and accurate payment
• Manage sell-in data tracking

Requirements:

• 3+ years’ proven experience in operations or consulting
• Hyper detail-oriented
• Demonstrates persistence and tenacity
• Adaptable, self-starter with a drive to constantly learn, do, and improve
• Is numerate, analytical & a natural problem solver
• A life enthusiast with an adventurous spirit
• Denver/Boulder Metro Area preferred