Kimkim was created by experienced travel entrepreneurs. Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler. We do this by combining cutting-edge technology with a global network of travel specialists. This combination of local expertise and technology creates magical experiences that can’t be achieved through technology alone.
We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations.
The Customer Support Specialist's role is to qualify incoming trip requests to ensure that travelers are matched with specialists who are a great fit and to handle inbound customer support inquiries through phone, email, and chat. This is a full-time, Saturday-Wednesday position and will be based out of kimkim’s Boulder, Colorado office. The Customer Support Specialist will meet in the office Tuesday and Wednesday with the ability to work remotely on Saturday, Sunday, and Monday.
Key tasks and responsibilities:
- Respond to support emails and phone calls from travelers, helping them with their trips, explaining how kimkim works, and answering other queries
- Review and monitor incoming trip requests to ensure that our services are a good fit for travelers' needs before trip planning begins
- Call prospective travelers to share information about the trip planning process at kimkim, set the right expectations, and clarify missing details on trip requests
- Collaborate with our local partners and travelers to ensure a great all-around travel experience
- Develop new approaches to improve the traveler experience further and help build their trust in kimkim
- Assist in the planning and implementation of ad hoc projects as needed
We are looking for people who:
- Enjoy jumping on a phone call with travelers to understand their travel requirements
- Have an entrepreneurial mindset and are eager to learn, experiment, and continuously strive to improve
- Are highly adaptable and able to operate effectively in a rapidly changing startup environment
- Have excellent communication skills—both written and verbal (phone calls)
- Consistently go above and beyond assigned tasks in pursuit of the broader goal of helping travelers have amazing experiences
- Are comfortable not knowing all the answers and good at asking questions
- Are highly organized and able to prioritize and track a large number of initiatives at once
- Pay close attention to detail to ensure every traveler's request is taken into consideration
- Have a strong track record of delivering what they set out to do (and letting colleagues know when unexpected delays happen)
- Are able to work independently, as well as be a great team player
- Are eager to proactively take on new projects and more responsibility
- Have a passion for travel and a good intuition for travel planning
- Are excited to work collaboratively with a global team
- Have some customer service and/or sales experience (preferred, not required)
Let’s close the confidence gap! Please apply even if you don’t meet every qualification. We’d love to hear from you!
What we offer:
- 🏖 Flexible PTO policy
- ⚕️ 100% employer-paid health insurance
- 📈 401(k)
- 🗓 Saturday, Sunday, and Monday work remotely
- 💻 Macbook Pro and cell phone
- 🍻 Company-sponsored happy hours, lunches, and team-building events
- 🎉 Casual, fun office environment
- 🌍 Inclusive, international team committed to our values
- 🌱 Ample growth and professional development opportunities
- ✈️ Opportunities for travel credit/team travel
This is a full-time, Saturday-Wednesday position and will be based out of kimkim’s Boulder, Colorado office. The Customer Support Specialist will meet in the office Tuesday and Wednesday with the ability to work remotely on Saturday, Sunday, and Monday.
Please note that this role will require some work outside of normal hours and is not on a 9-5, 40-hour workweek basis. Kimkim offers extensive opportunities for career growth in a fast-growing startup environment.
Please let them know you heard about it from Venture Connect