National Ski Patrol

The National Ski Patrol is a federally-chartered 501(c)(3) nonprofit membership association. As the leading authority of on-mountain safety, the NSP is dedicated to serving the outdoor recreation industry by providing education and accreditation to emergency care and safety service providers.

With a primary focus on education and training, the organization includes over 31,000 members serving 650 patrols in the U.S., Canada, Europe and Asia. Our members work on behalf of local ski/snowboard areas and bike parks to improve the overall experience for outdoor recreationalists.

The organization is made up of 10 geographic divisions and one professional division. Members include ski and bike patrollers, mountain and bike hosts, alumni, associates, and physician partners.

The National Ski Patrol operates as a 501(c)(3) nonprofit organization, deriving its primary financial support from membership dues, donations, user fees, and corporate sponsorships.

The national office is located in Lakewood, Colorado, and is staffed with full-time employees that handle administrative duties.

November 2022

JOB TITLE:                Office Experience Manager

DEPARTMENT:         Administration

REPORTS TO:           Finance and Operations Director

LOCATION:                Lakewood, CO (This is not a remote position)

Overview

BREAK GROUND ON A REWARDING CAREER WITH US

At NATIONAL SKI PATROL (NSP), a 501(c)3 education organization, we encourage a company culture that promotes professionalism, teamwork, excellence, health & wellness and work-life balance. If you are a results-driven professional with a passion for the outdoors, consider building a career with us. We’re proud to serve more than 32,000 members focused on service and safety in the mountains for more than 83 years.

 POSITION SUMMARY:

We’re crawling out of isolation and into the office! With more staff spending time in the office, we are in need of an Office Experience Manager to keep our office humming.

The key function of the role is to support the NSP national office in an administrative capacity. The position entails managing office operations, including those related to staff functions, maintaining office equipment and supplies and helping to onboard new employees. This role also manages the budget for office supplies and staff appreciation functions.

This position will support and liaise with the National Board of Directors and NSP’s standing committees by assisting with board communications including preparing supporting documentation, assisting in coordinating board, division and program meetings and managing the request for action processes and the administrative roster.

You'll use your organization and relationship-building skills to develop strong connections throughout the organization, fostering a culture of smiles and connection. You'll leverage your creativity to develop great experiences for all staff and board members, helping everyone feel connected to our team. 

Overall Responsibilities

• Assist the ED and National Program Directors in making travel, transportation and lodging arrangements, event registrations and coordinating the ED’s participation at industry events.
• Communication and coordination with national leadership:
• Prepare meeting packets for the monthly Board meetings
• Prepare minutes for the monthly Board meetings
• Administer the NSP meeting calendar, including the organization of all National Board and national committee meetings on the national calendar
• Maintain and distribute call-in information, packets and minutes as necessary
• Maintain the posting and updating of minutes and packets to the member website
• Log, assign, distribute and post RFAs
• Assist other National Program Directors as needed
• Maintain the NSP Administrative, Program and Committee rosters
• Ensure NSP’s Policies & Procedures and Bylaws are up to date         
• Coordinate national Board elections
• Plan logistics for January and Spring in-person Board Meetings and Program Committee Meetings
• Other communication and office duties as assigned

Office Management:

• Working during hours of operation (M-F 8:30am to 4:00pm)
• Manage basic office operations
• Maintain familiarity with each department and assist with inter-departmental communications
• Schedule staff meetings, outings and other gatherings
• Manage new hire onboarding and maintain human resources physical files
• Maintain orderliness of the office, including the ordering of office supplies and ensuring the full function and capability of all equipment, including telephones, voice messaging, printers, and copy equipment.
• Work with staff on projects and additional tasks as needed
• Print awards, certificates and return forms for the NSP store.
• Act as ARO (Alternate Responsible Officer) for the Exchange Visitor Program

What we’re looking for

• 3+ years’ experience in Office Management, preferably working with nonprofit boards of directors.
• Exceptional organizational skills.
• A sense of empowerment to resolve your own problems, make decisions and trust your own good judgment.
• Ability to operate independently.
• A passion for creating the ultimate staff experience; you own the in-office environment and the experience for hybrid and remote staff.
• Impeccable attention to detail.
• Strong communication skills and follow-up; with you, no detail gets lost.
• A get-things-done attitude; you are not afraid to get your hands dirty.
• Ability to maintain a calm demeanor when things get hectic.
• An interest in creating the best office aesthetics.
• An ability to work smarter, not harder; you automate processes that scale so you can focus on what matters most.
• Passion for, and knowledge of the ski and bike industry, and outdoor recreation industry a plus
• Knowledge of Microsoft Office, Google and Zoom. iMIS and Asana knowledge a plus.

Benefits & Perks

While we value hard work, we also recognize the importance of having fun! Our staff enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting teambuilding activities and outings, regular office socials and much more.

• Positive, collaborative team culture
• Pro deals
• Comprehensive benefits package (Medical, Dental, 401K, etc.)
• All benefits are subject to qualification and hire dates.

Compensation

• Salary: $45,000-$55,000
• FLSA Status: Exempt

If you are ready for more than a job and seek a career with one of the top organizations in the outdoor industry then we want to hear from you. Please also visit our website for more information www.nspserves.org. NSP is an Equal Opportunity Employer. Our staff are people with different strengths, experiences and backgrounds, who share a passion for our mission. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our staffs’ points of view are key to our success, and inclusion is everyone's responsibility.

Lakewood

No Deadline Provided

45,000 -55,000