PSC, a 501(c)3 nonprofit organization, accelerates environmental and social sustainability in the pet industry through education, tools, project support, and collaboration. The organization works closely with companies ranging from brands, manufacturers, suppliers, and retailers. We help companies identify strategic impact opportunities that drive increased profitability. PSC’s awards and programs are highly rated across the industry and include sustainable packaging, sustainable proteins, and diversity, equity, and inclusion. 

The Role
The team member will work directly with both our internal and external partners supporting our overall strategy in the following key areas: 

Member Services
Serve as a primary point of contact for PSC Members:

• Manage the delivery of membership benefits including sustainability assessment results, accreditation, expert consulting, projects, event tickets, and tools. 
• Provide regular updates to members on the progress of projects and campaigns.
• Provide members with excellent member experience and facilitate client retention by building strong customer relationships. 
• Answer a wide variety of member questions and concerns regarding PSC programs, tools and resources, services, and events in a timely and professional manner. 
• Evaluate member profiles to understand and recommend new programs and services to increase revenue and upgrade membership. 

Strategy

• Serve as a voice for members to ensure alignment of PSC’s services, programs, and tools. 
• Create and advance programs and services that support and retain members. 

Program + Operations

• Support member virtual networking cohorts, as assigned 
• Support member engagement programs, as assigned
• Support ongoing improvement of member services operations including CRM utilization, reporting, and procedures.
• Support composition of case studies, industry reports, and articles related to implementation projects to communicate replication, scalability, and successes to a larger industry audience.