kimkim

Kimkim helps independent travelers have unforgettable travel experiences by creating personalized trips with local specialists.

Kimkim was created by experienced travel entrepreneurs.  Our mission is to help independent travelers have unforgettable travel experiences by creating custom trips that perfectly match the unique requirements and desires of each traveler.  We do this by combining cutting-edge technology with a global network of travel specialists.  This combination of local expertise and technology creates magical experiences that can’t be achieved through technology alone.

We have helped tens of thousands of couples, families, groups, and individuals plan trips of a lifetime to over 90 destinations.

The Traveler Success Coordinator will work closely with the destination development and operations team for Costa Rica to assist travelers with all trip-planning needs and enable kimkim travelers to have a seamless trip and six-star experience. We are looking for a meticulous and customer-service-oriented coordinator to ensure itineraries are logical and suit the needs of the traveler, answer questions about kimkim’s services as well as Costa Rica, and oversee the entire travel sales process. 

The coordinator’s key responsibilities will be to guide travelers through building their Costa Rica itineraries, answering traveler questions, and converting customers into confirmed bookings. This entails onboarding new clients, answering general travel-related questions, providing insight on destinations in Costa Rica, structuring trip plans to meet the traveler’s needs and preferences, and providing in-trip support. The coordinator will need to have a thorough understanding of Costa Rica in general, the products and services we offer there, and what hotels, activities, and transportation options are most appropriate for different styles of travel. 

 

Key Responsibilities

• Building relationships with our customers to ensure we are meeting their needs and that they return to kimkim for future trips.
• Communicating with travelers through kimkim or over the phone about:
  • Costa Rica
  • General travel tips
  • Accommodations and activities we offer
  • How to use kimkim
  • Crafting a trip plan that meets the traveler’s needs and preferences
  • Preparation for their trip departure
  • Changes to their booked trip plan
  • Requests for required information
  • Travel emergencies
  • Responding to all traveler inquiries in less than 24 business hours
• Editing and updating the traveler’s itinerary with important and necessary details
• Verifying that the components of each itinerary are up-to-date and accurate
• Coordinating with the operations and development team regarding the status of reservations, pertinent details required for booking reservations, and gaps or issues with the product
• Converting potential travelers into confirmed bookings
• Providing in-trip support during and after hours by:
  • Acting as a point of contact for travelers should emergencies or issues arise during travel
  • Notifying travelers of any trip updates and communicating changes as needed
  • Coordinating with travel partners to make timely adjustments when required
  • This on-call coverage is split between all members of the Costa Rica team on a rotating basis.

About You
As a traveler success coordinator, you will be given ownership of Costa Rica (and eventually Spain) travel sales and support, ensuring our travelers have an amazing experience. Because of the level of responsibility, we are seeking candidates with a track record of sales and planning in the tourism industry, and who show a strong ability to deliver results. Please note that this is not an entry-level position.

• A passion for travel planning and a background in a travel sales role
• Knowledge of Costa Rica
• Excellent communication skills—both written and verbal
• Impeccable attention to detail
• Highly organized and able to prioritize and track multiple projects at once
• Strong customer service skills and a passion for helping others
• Demonstrated ability to understand customer needs
• Excited to build strong relationships with travelers and colleagues
• An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
• Highly adaptable and able to operate effectively in a rapidly changing startup environment
• Able to work independently, with support from a global team
• Eager to take on new projects and more responsibility
• Preferred but not required:
  • The ability to communicate in Spanish
  • Experience with payment processing
  • Analytical skills, and an understanding of how to leverage data to improve processes and decision making
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What We Offer

• Flexible PTO policy
• 100% employer-paid health insurance
• 401(k)
• Monday and Friday work remotely
• Macbook Pro and Cell Phone
• Company-sponsored happy hours, lunches, and team-building events
• Casual, fun office environment
• Inclusive, international team committed to our values
• Ample growth and professional development opportunities
• Opportunities for travel credit/team travel

Position Details 
The salary range for this position starts at $45k per year.  Final offers may vary based on several factors, including experience and expertise.

This position is based out of kimkim’s Boulder, Colorado office. The traveler success coordinator will meet in the office Tuesday - Thursday with the ability to work remotely on Mondays and Fridays. 

Please note that this role will require some evening and weekend work for emergency coverage when travelers are in destination, and is not on a strict 9-5 basis.

Kimkim offers extensive opportunities for career growth in a small startup environment.

Boulder, CO

No Deadline Provided

$45,000 - $55,000