At InClover we are completely obsessed with the science of healthy animals. Our nutritional supplements support pets' overall health. Based in Boulder, Colorado, InClover was birthed in 1996 to give pets health support that’s actually designed for them.  InClover’s founder, Rebecca Rose, was working with the National Institutes of Health on a long-term women’s healthcare project and realized she could transfer this knowledge to change the way pets are treated.
InClover develops the only supplements scientifically designed for pets’ unique physiology, supporting better health from the inside out. This personalized approach to animal wellness gives pet parents the confidence to be able to truly care for their pets’ wellbeing.
InClover’s supplements can be found throughout North America and into Asia. Our business continues to experience entrepreneurial, rapid growth.
Our team is uncontainably smart, focused, generous, and empathic. Our extended staff includes our dogs who serve as taste-testers, quality advisors and office companions. Our office sits on 22 acres with a private pond and Boulder Creek running through. Some dogs have described this as their own private Disney and the best job, ever.
We hope you will consider joining InClover to help meet our mission of improving the health of dogs, cats and horses and giving their humans peace of mind.
Summary
The Sales Support Associate reports to the Sales & Marketing Project Specialist and is an extension of the sales team. The Sales Support Associate is responsible for supporting our B2B and D2C customer groups by responding to inquiries on InClover products and orders, while troubleshooting technical issues as they arise. The ideal candidate is someone who is passionate about pet health and recognizes the importance of providing high end service and support to all customers across multiple sales channels. You will be accountable for a balanced scorecard of objectives, including communication clarity and cadence, increased brand and product awareness, and accuracy executing the sale order fulfillment process. In addition to the sales support role, you will be collaborating with the InClover team to streamline communication to improve customer education to support a growing business.
Key Responsibilities
- Point person for all InClover sale accounts and all communication regarding sales tools, product availability, purchase orders, fulfillment, and shipment details for InClover’s B2B customers.
- Maintains the B2B and DTC customer support communication channel and addresses any questions or concerns from customers.
- Responsible for representing InClover at external events such as community outreach, product demonstrations, and tradeshows throughout the calendar year.
- Maintains oversight of customer relationships while monitoring revenue streams across multiple sales channels.
- Accountable for the execution of the sale order entry process. Review and enter purchase orders to fulfill customer, retailer, and distributor orders on-time with accuracy.
- Manage the data entry process surrounding customer accounts as required in Hub Spot to drive consistent communication improving brand awareness with our B2B customer groups.
- Collaborate with the warehouse team to ensure order accuracy to continuously improve the customer experience.
- Other tasks as assigned.
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Job Qualifications and Key Attributes
- Associate’s or bachelor’s is preferred, preferably in Communication, Marketing, or Business. Or related field or equivalent combination of education, training, and experience.
- At least 3 years of sales and customer support that demonstrates progressively increasing levels of responsibility within a team environment.
- Proven problem solving and technical troubleshooting skills.
- Excellent verbal and written communication skills with the ability to correspond in a positive professional tone is a must.
- An entrepreneurial mindset with the ability to thrive in a lean, dynamic environment using organizational skills to multi-task, prioritize and manage time effectively.
- Able to work independently and in a team environment.
- Experience working in a CRM and ERP platform. Hubspot and Quick Books experience is a plus.
- Robust problem solving, critical thinking, and analytical skills while being highly organized.
- Proficient in MS Office Suite, Shopify, Instagram, Facebook, and Project Management Software.
- Detail-oriented and clear communicator, known for providing exceptional service and support in a timely professional manner.
- Collaborative and flexible taking pride in the accuracy and quality of work completed.
- CPG pet retail experience a plus.
- Available to travel, up to 20% of time, including weekends if needed.
What you’ll enjoy about joining our team:Â
 Be a valued member of an uncontainably smart, focused, generous and empathic team that is passionate about making a difference in the lives of animals.
- Bring your dog to work. Our extended staff includes our dogs who serve as taste-testers, quality advisors and office companions.
- Our office sits on 22 acres in Boulder, Colorado with a private pond and Boulder Creek running through. Some dogs have described this as their own private Disney and the best job, ever.
- Sustainable business with 500 hours toward B Corp Certification.Â
- Flexible Work Schedule with a 2 day/week remote option after 90 days, Generous PTO, Performance Bonus, Profit Based Bonus Plan, Competitive Healthcare, and matching IRA benefits.
Please let them know you heard about it from Venture Connect