Home Concierge | Willow

This an exciting opportunity to join a Boulder-based business dedicated to innovating home management. Willow provides high-end home care on a membership basis. With our unique home concierge service, we are your single point of contact for all things home-related. Our proven system begins with a custom home care plan and dashboard. We then proactively coordinate, schedule, and manage projects of all sizes using our top-rated vendor network.

Who You Are

You are dynamic, organized by nature, charismatic, and proud of the work you do. You’re a go-getter and want to nail the details. You hate a cluttered inbox, like working in a collaborative workspace on Pearl St, and you would rather not spend all your time behind a computer. You are outgoing, kind, and warm, and you hold yourself to high standards (and meet them). You’re known for leaving a lasting impression because at Willow, we do so; with the vendors we work with and the clients we serve.

Who We Are

We care about our clients and what we’re building a lot. We stay two steps ahead and take pride in what we do. We show the same respect and appreciation to everyone we meet, and we value authenticity and taking ownership above all. We are a scrappy and courageous bunch who take care of ourselves and each other and aren’t afraid to lean into the uncomfortable.

Responsibilities & Duties

●  Responsible for managing Boulder's high-end homes and building solid relationships with high-net-worth clients

●  Manage small projects, repairs, and ad hoc requests from homeowners

●  Meet vendors to let them into homes, lock up, and create detailed reports on work and follow-up

●  Schedule vendors for small to mid-scale home projects, ensuring deadlines are met

●  Check-in on various portfolio homes and assist with all on-site meetings

●  Use excellent process tools to manage a calendar to achieve monthly customer targets, track

progress in a CRM, and identify opportunities to deliver an even better customer journey

●  You will help develop and implement a home care plan for each client

●  Drive your car to and from clients’ homes

●  Creativity, always

Apply: Please fill out THIS form (desktop only) if this sounds like you, even if you don’t have the background or direct experience in home management.

https://0hwcvdp5a8b.typeform.com/home-concierge

Hours | Full-time in-office (Downtown Boulder)

Vacation | Unlimited time off (3-4 weeks is typical)