Kimkim is a fast-paced, growing travel startup that helps travelers plan and book unforgettable, authentic trips. We are first and foremost a tech company, so we deliver a high-quality experience to our travelers through an innovative, easy-to-use online platform that pairs consumers with experienced travel specialists.Â
Since kimkim is growing, you'll be at the forefront of transformation and development, making it the perfect opportunity for individuals who like to take on new challenges and learn new things. We're still small, so you won't be another number among the thousands. You'll have the opportunity to connect with Kimkim's executive team and frequently interact with the majority of your colleagues.Â
Our team is truly dedicated to delivering an exceptional experience for our specialists and travelers, whether it's offering emergency support, sharing detailed destination information, or creating tools to improve the trip planning process. So if providing a six-star experience excites you, too, then kimkim could be your next big career move.
As a kimkim Sales Specialist, you will assist travelers from initial inquiries to booking. Your goal is to maximize your conversion rate and sales volume through great communication and sales skills, and make sure you understand each traveler's unique requirements and preferences. Based on your destination knowledge, your sales chops, and Kimkim's advanced suite of AI tools, you will be empowered to be a “superhuman" travel specialist who delights travelers and ensures they will have 6-star travel experiences.
We are always looking for specialists for many destinations!
Currently, we're looking for Travel Specialists focused on any of the following destinations:
- Norway
- France
- Iceland
- New Zealand
- Greece
- Spain
Key Responsibilities
- Maximize conversion and sales volume
- Understand detailed trip requirements to ensure a highly positive experience for kimkim travelers throughout the planning and booking processÂ
- Communicating with travelers through kimkim chat and over the phone about:Â
- Sharing destination insightsÂ
- General travel tips
- Accommodations and activities kimkim offers
- How to use kimkim
- Crafting a trip plan that meets the traveler’s needs and preferences
- Preparation for their trip departure
- Handle a steady stream of new trip inquiries and stay on top of ongoing trip planning chats with assistance from kimkim’s AI.
- Verifying that the components of each itinerary are up-to-date and accurate
About You
You are a great travel sales professional with a proven track record of exceeding targets. You excel at helping consumers make sense of complex travel products from mid-range boutique to luxury trips. You are excited about working in a performance-oriented environment where you achieve and exceed your goals, and get compensated accordingly. You are passionate about travel, have visited your focus destination at least once, and ideally, have visited many countries.Â
Your resume and background show many of the following elements:
- A passion for travel planning and a proven track record in a travel sales role
- In-depth destination knowledge
- Excellent communication skills—both written and verbal
- Impeccable attention to detail
- Highly organized and able to prioritize and track multiple projects at once
- Strong customer service skills and a passion for helping others
- Demonstrated ability to understand customer needs
- Excited to build strong relationships with travelers and colleagues
- An entrepreneurial mindset and an eagerness to learn, experiment, and continuously strive to improve
- Highly adaptable and able to operate effectively in a rapidly changing startup environment
- Able to work independently, with support from a global team
- Eager to take on new projects and more responsibility
Compensation & Benefits
- $56,000 + commission, OTE of $80,000
- Flexible PTO and federal holidays off
- 100% coverage of health, dental, and vision insurance premiums
- 401(k)
- Optional remote work on Mondays and Fridays
- Macbook Pro and Cell Phone
- Company-sponsored happy hours, lunches, and team-building events
- Casual, fun office environmentÂ
- International team committed to our values
- Ample growth and professional development opportunities
- Opportunities for travel credit/team travel
Position DetailsÂ
This position is preferably based out of kimkim's Boulder, Colorado office, but we are open to other remote locations in the US. The Boulder team works in-office Tuesday - Thursday, and has the option to work remotely or in office on Mondays and Fridays.
While your working hours are somewhat flexible, the goals and pace of the work will require consistent availability during business hours.Â
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