DGK Holdings provides plant-based nutrition solutions that uniquely address increasing consumer demand for plant-based solutions with two core brands: No Cow and Good Karma Foods. These brands support retailers and consumers seeking a variety of delicious, plant-based options that are allergen friendly and deliver positive nutrition. No Cow is driving the plant-based nutrition movement with positive, high-quality, plant-based nutrition that tastes great. Good Karma’s plant-based milk alternatives are allergen-friendly, deliver strong nutritional benefits and have a delicious creamy texture, giving the company’s offerings compelling points of differentiation in an increasingly competitive category. No Cow and Good Karma plant-based products are available nationwide in natural and conventional grocery stores, as well as direct to consumers on Amazon.

DGK Holdings Operations - Customer Service Representative

Contract Position / Fully Remote

$20-25/hour, Up to 25 hours a week

JOB PURPOSE SUMMARY:

The Customer Service Representative is responsible for receiving all customer orders, maintaining order compliance, and ensuring order migration into DGK Holding’s accounting and business system.  The ideal candidate will have a working knowledge of order entry, inventory, accounting software, solid communication and organizational skills, with a passion for the natural food industry.

ESSENTIAL JOB RESPONSIBILITIES:

• Be the face of the Good Karma and No Cow brands as it relates to all customer interactions, both written and verbal.
• Receive customer orders, work with buyers to confirm order requirements are maintained, and migrate orders to Good Karma’s and No Cow’s systems (Sage 50 and Quickbooks) and warehouses.
• Organize all PO’s, track order and delivery dates, Bills of Lading and POD’s.
• Alert customers to shortages and back in stock (recovery) dates.
• Maintain organized files (paper/electronic) of purchase order history.
• Work very closely with the Inventory & Demand Planning Manager as required to ensure all POs are organized and accurately tendered.
• Support Operations team as required.

JOB QUALIFICATIONS:

• Prefer 1 – 2 years’ experience managing customer orders, working with logistics providers, and/or familiarity with Transportation and Warehousing customer interfaces.
• Independently handle complex details with minimal supervision, while escalating the most complex issues to the Operations Manager.
• Experience with EDI (SPS/TruCommerce) is a plus.
• Must have the ability to prioritize tasks and adapt to changing priorities.
• Strong organizational skills and a passion for small details a must.
• Individuals must be able to work within a team environment.
• Position requires strong verbal and written communication skills as well as the ability to work well with internal and external personnel of all levels.