We're a direct to consumer pet food business, building the future of pet wellness and nutrition. With a team of veterinarians, data scientists and experienced pet food industry vets. Launching in December, we are looking for a hand with organizing our operations and making sure we are setup for success. 

Key Responsibilities

Fulfillment & 3PL Management

• Own day-to-day 3PL warehouse relationship, ensuring on-time, accurate, and cost-efficient customer shipments.

• Maintain and troubleshoot EDI order transmittal systems.

• Ensure warehouse SOPs support service-level targets and brand experience.

Order Management & Logistics

• Manage all customer orders from receipt through delivery.

• Send order confirmations, request revisions, and coordinate with Sales and Customer Experience teams.

• Monitor and resolve any shipment delays, freight claims, deductions, or mis-shipments.

Inventory Planning & Supply Chain

• Monitor inventory levels in Fishbowl to prevent stockouts and overages.

• Partner with Sales and Operations to forecast demand and plan replenishment.

• Support production planning and inbound logistics.

• Run inventory, order accuracy, and on-time shipment reports to identify trends and opportunities.

Cross-Functional Operations

• Collaborate with marketing, designers finance, and product teams on product development, promotions, and process improvements.

• Drive continuous improvement initiatives to scale operational efficiency and customer experience.

Qualifications

• 3+ years of experience in operations, supply chain, logistics, or fulfillment (CPG or food preferred).

• Proven track record managing 3PLs and EDI systems.

• Strong analytical, organizational, and communication skills.

• Proficiency in Microsoft Office or Google Suite; experience with QuickBooks and Fishbowl or Netsuite is a plus, project tracking in applications like Asana or Clickup is helpful.

• Detail-oriented, resourceful, and able to manage multiple priorities in a fast-paced environment.

• Experience with ecommerce fulfillment, freight claims, and demand planning.

• A builder’s mindset—comfortable being both strategic and hands-on.

Why Join US

• Well-behaved dogs allowed in the office!

• Join a mission-driven team reimagining the future of pet health.

• Build and scale the supply chain of a high-growth, science-backed CPG brand.

• Work alongside passionate operators, scientists, veterinarians and creators from the ground up.

• Competitive compensation and growth opportunities.