Summary
The COBS Course Advisor assists students and families with course selection, converts inquiries to enrollments, and prepares all incoming students for their Outward Bound experience and communicates with families. This position is responsible for tracking enrolled students, managing receipt of their forms, and reviewing medical forms and questionnaires submitted by the applicant to assess psychological, behavioral and physical appropriateness for courses and transferring required enrollment data to programs.
Visit www.cobs.org to discover more about our organization.
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Summary
The COBS Course Advisor assists students and families with course selection, converts inquiries to enrollments, and prepares all incoming students for their Outward Bound experience and communicates with families. This position is responsible for tracking enrolled students, managing receipt of their forms, and reviewing medical forms and questionnaires submitted by the applicant to assess psychological, behavioral and physical appropriateness for courses and transferring required enrollment data to programs.
Visit www.cobs.org to discover more about our organization.
Essential Duties and Responsibilities
Respond to incoming phone calls, online applications, voicemails, and emails from current and prospective students in a timely and professional manner.
Conduct necessary follow-up with student, parent, doctor, and/or therapist to assess motivation, and fitness level, as well as gathering relevant psychological and medical information, consulting with Student Services Manager and COBS consulting physician when additional expertise is needed.
Assist inquiries with course selection and enroll students on courses, execute highly accurate data entry in accordance with enrollment procedures.
Be knowledgeable about available courses and applicable requirements for various course areas within the region.
Provide superior, friendly, responsive and informative customer experience to potential, enrolled students and their parents. Help students understand mental and physical readiness to successfully complete a COBS course. Work with families to support students as needed during course.
Proactively direct customers to courses in need to meet departmental goals and objectives.
Assess student’s psychological, behavioral, and physical fitness for an Outward Bound course using assessment guidelines and screening and interview tools.
Monitor specifics of individual course enrollment; compile and assemble applicant information. Includes reviewing age and gender balances on each course for anomalies and follow up accordingly.
Assemble and summarize accurate and complete information on each student for field staff prior to course start.
Collecting payments, transfers, cancellations and refunds in a timely manner while maintaining accurate information in our platform.
Essential Knowledge, Abilities and Skills
Extremely well organized with attention to detail.
Ability to problem-solve, prioritize, and multi-task successfully.
Great communications skills, both written and verbal.
Ability to develop positive, productive relationships with students and their families and COBS staff. Able to de-escalate conflict positively.
Telephone skills and computer skills: Salesforce, Microsoft Office Suite and Mitel. Basic social media skills preferred.
Self-starter, strong initiative and ability to work with minimal supervision.
Must work well in a team environment.
Spanish speaking preferred.
Travel to rustic, remote basecamp sites required 2-3 times a year.
Some evening and weekend on-call work may be required during the summer.
Education and Work Experience
High school diploma or equivalent required.
Outward Bound or other wilderness expeditionary experience preferred.
Background in a medical and/or mental health-related field beneficial.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using a computer and telephone. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
Compensation
Full time, 12-month position. 30-40 hours per week.
Travel to rustic, remote sites required 2-3 times a year, some evening on-call work may be required.
$16.00- 18.75 per hour.
This is Full Time, benefited position. COBS offers a generous Health, Vision and Dental package with access to Short and long-term disability, Life and Accident Insurance, Pro-deal and a number of fringe benefit programs.
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