Job Title
Customer Program Planner
Company Name
LENA
Company Website
Industry
Nonprofit
Company Overview
LENA is a game changer in early childhood, we leverage technology and programs to accelerate language development and school readiness
Company Description
LENA is a game changer in early childhood, and you could be a game changer for LENA. Research shows that backand-forth interaction (serve and return talk) between children and their adult caregivers in the earliest years is a key to school readiness and long-term outcomes. We integrate our “talk pedometer” technology into innovative programs that reach at-risk children and families. Through these programs, we help parents, caregivers, and childcare teachers increase interactive talk to accelerate children’s language development and school readiness. Our Values:
PROACTIVE THROUGH DATA
We value data and pursue it to reveal truths and inform our decisions.
GET IT IN THE IRON
We’re entrepreneurial risk takers who are okay operating with incomplete information: let’s find out if we’re right and then change course when we’re not.
IT'S MORE THAN JUST TECHNOLOGY
We believe in technology, but not for its own sake; the magic is in the blending of technology, people, and the right setting. Real change only happens through people.
PERSEVERE TO SIMPLE
We try to make things simple no matter how difficult that is.
HIGH STANDARDS, LOW EGOS
We’re all competent, thoughtful members of the team and produce at consistently high levels. We don’t take ourselves too seriously. It ain’t all about me.
Full Job Description
LENA has a LOT going on. Next year we will serve 10,000 families through hundreds of customers across the nation and beyond. We’re looking for a Customer Program Planner to keep all the dates, appointments, statuses, tasks, issues, and schedules straight – and keeping us straight by doing so. The CPP will be the “behind the curtains” resource for the entire Customer Success team, delivering the structure and data they need to get and keep customers up and running. This is a spectacular opportunity for a data-loving, check-it-off-the-list person to help us develop and implement our tracking processes.
We’re looking for self-starters that thrive in fast-paced environments, can manage through ambiguity, are thirsty to learn and adapt, and are also empathetic, self-aware, detail oriented, solution focused, and open to wearing multiple hats. The ideal candidate gets tasks done while factoring the big picture as we identify and develop process and system improvements that will help us scale efficiently. A PMP would be great, but we also love up-and-comers.
We hire and develop great people, giving them space to flourish. Our collaborative team will help you come up to speed on LENA, and our large and growing network of partner sites will provide ample opportunities to stretch and perfect your project management skills
Location
Boulder, CO
Job Function
Customer Service/Experience/Success
Operations
Project Management
Job Level
Staff Level or Junior Level
Application Deadline
No Deadline Provided
Circle City
Denver-Boulder Metro Area
Compensation & Benefits
No info provided
How to Apply
Apply Now
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